Summary
Overview
Work History
Education
Skills
Timeline
Server

Natalie Stirp

Columbus,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the restaurant and banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Server

Buffalo Wild Wings
03.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Server

Buffalo Wings And Rings
02.2021 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.

Personal Banker

PNC Bank
03.2022 - 02.2023
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Expanded client base by promoting new financial products.
  • Verified customer identity and reviewed documentation for accuracy.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.

Bank Teller

Huntington National Bank
06.2020 - 09.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Placed orders for customer checks and verified starting numbers.
  • Sold and cross-sold bank products to new and existing customers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Bank Teller

Park National Bank
08.2019 - 07.2020
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Received loan and utility payments, sending funds to correct destinations.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Monitored and verified suspicious activity on customer accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Educated customers on online banking and mobile banking applications.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

High School Diploma -

Ontario High School
Ontario, Ohio
05.2019

Cosmetology License - Cosmetology

Pioneer Career And Technology Center
Shelby, OH
05.2019

Skills

  • Food Delivery
  • Safe Food Handling
  • Food Running
  • Hospitality Service Expertise
  • Sales Expertise
  • Relationship Management
  • Guest Relations Management
  • Sales Techniques
  • Multitasking Abilities
  • Cleanliness Standards
  • Attention to Detail
  • Upselling Techniques
  • Conflict Resolution
  • Interpersonal Skills
  • Team Collaboration
  • Memory Retention
  • Computer Literacy
  • Problem Solving
  • Stress Management
  • Strong Work Ethic
  • Effective Communication
  • Professional Appearance
  • Exceptional Customer Service
  • Adaptable and Flexible
  • Reliable and Responsible
  • Conflict and Complaint Resolution
  • Decision-Making
  • Relationship Building

Timeline

Server

Buffalo Wild Wings
03.2023 - Current

Personal Banker

PNC Bank
03.2022 - 02.2023

Server

Buffalo Wings And Rings
02.2021 - 03.2023

Bank Teller

Huntington National Bank
06.2020 - 09.2021

Bank Teller

Park National Bank
08.2019 - 07.2020

High School Diploma -

Ontario High School

Cosmetology License - Cosmetology

Pioneer Career And Technology Center

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