Natalie Stringer
LAS VEGAS,NV
Summary
Dynamic, motivated and dedicated professional seeking a position in administration or management field. Results-oriented professional with an extensive background in administration, customer service, management as well as data entry, finance. Offer superb customer service proficiency and a passion for providing sufficient information to resolve substantive issues and problems. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Supervisor
Marshall Retail Group
09.2022 - Current
- Directed, supervised and trained over 12 employees engaged in sales, inventory taking, and reconciling cash receipts
- Completed weekly schedules
- Delivered superior customer service in every interaction and skillfully resolved conflicts
- Evaluated employee performance and coached and trained to improve weak areas
- Monitored workflow to improve employee time management and increase productivity
- Maintained compliance with company policies, objectives, and communication goals
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
Bank Specialist
TTEC
03.2022 - 09.2022
- Established rapport with new clients to increase satisfaction and loyalty.
- Managed over 50 customer calls per day.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
Assistant Store Manager
CVS Pharmacy
08.2018 - 03.2022
- Oversee and coordinate shifts
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Cross-trained over 100 staff members within two years
- Developed effective relationships with all call center departments through clear communication
- Oversee and coordinate shifts
- Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Cross-trained over 100 staff members within two years
- Developed effective relationships with all call center departments through clear communication
- Create annual operating programs for membership recruitment, conferences, and other association
- Activities.
- Created and maintained safe and secure work environments for employees.
- Reported issues to higher management with great detail.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Store Supervisor
Rite Aide Pharmacy
10.2016 - 08.2018
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
- Answered product questions and assisted customers in selection and checkout.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Answered questions about store policies and addressed customer concerns.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Site Supervisor
Village Project Inc
01.2014 - 07.2017
- Effectively managed staff for hire, training, career development, evaluations, and termination, to meet or exceed company standards.
- Supervised and ensured company policies were implemented for the program.
- In-depth knowledge of working with the youth environment
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
- Provided onsite training to help develop employee skills.
- Initiated onsite safety program and properly trained team members to decrease injuries.
Administration Assistant
Universal Staffing Solutions
02.2010 - 08.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Composed inter-office correspondence and provided product and service information to customers.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Education
No Degree - Certified Medical Billing Specialist
California State University - San Marcos
San Marcos, CA03.2024
No Degree - Certified Electronic Health Records Specialist
California State University - San Marcos
San Marcos, CA03.2024
Bachelor of Science - Business Management
Golden Gate University
San Francisco, CA2011
Skills
- Skills in utilizing personal computer and maintaining sufficient knowledge of application
- Outstanding ability to interact with customers confidently
- Adaptable to working in fast pace environment
- Excellent oral and written communication skills
- Detail oriented and good organizational skills
- Ability to identify, evaluate and resolve client needs
- Extraordinary customer service skills
- Staff Training
- Store Operations
- Product and Service Sales
- Staff Management
- Inventory Management
Accomplishments
- Collaborated with team of 4 in the development of Choices and Chances Inc.
- Provide community service support and education to the youth by offering a unique and innovative program, B-LEAF which stands for business, life skills, entrepreneurship, art, and financial literacy.
Certification
Leadership, Team-Building & Coaching Skills for Managers
& Supervisors, Fred Pryor Seminars (04/2014)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Lead Supervisor
Marshall Retail Group
09.2022 - Current
Bank Specialist
TTEC
03.2022 - 09.2022
Assistant Store Manager
CVS Pharmacy
08.2018 - 03.2022
Store Supervisor
Rite Aide Pharmacy
10.2016 - 08.2018
Site Supervisor
Village Project Inc
01.2014 - 07.2017
Administration Assistant
Universal Staffing Solutions
02.2010 - 08.2014
No Degree - Certified Medical Billing Specialist
California State University - San Marcos
No Degree - Certified Electronic Health Records Specialist
California State University - San Marcos
Bachelor of Science - Business Management
Golden Gate University
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