Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Swafford

Hampton,GA

Summary

Dependable customer service and hospitality professional with 16 years of experience. Demonstrates exceptional attention to detail and strong leadership abilities, successfully managing teams to enhance guest experiences. Highly skilled in multitasking and problem-solving, consistently delivering high-quality service while supporting colleagues in diverse situations. Committed to continuous improvement and fostering a collaborative work environment. Always willing to help others in any event.

Overview

7
7
years of professional experience

Work History

Bartender

Grindhouse Killer Burgers
Atlanta, GA
08.2024 - Current
  • Verified age requirements for alcohol purchases by checking guest identification.
  • Effectively multitasked within fast-paced environment.
  • Monitor customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Maintain safety and sanitation standards with firm enforcement amongst bar staff.
  • Resolve customer complaints in a professional manner.

Bartender/Manager

Chairs
East Point, GA
12.2023 - 08.2024
  • High-volume bartending. Providing exceptional customer service to diverse clientele in a fast-paced environment.
  • Preparing and serving a variety of beverages and food items according to company standards.
  • Maintaining cleanliness of bar area and ensuring compliance with health and safety regulations.
  • Handling cash, ID's and credit cards. Processing transactions and accurately balancing cash at the end of each shift.
  • Oversee all aspects of the bar operations, including staff, guests and inventory control.

Event Coordinator and Taproom Manager

Arches Brewing
Atlanta, GA
01.2023 - 07.2023
  • Designed contracts, collected fees and booked venues for events.
  • Coordinated vendors, timelines and budgets for events.
  • Oversaw event logistics, scheduling and accommodations.
  • Hired, trained and supervised staff required for the taproom and events.
  • Planned and coordinated special events to boost customer numbers and profits.

Assistant General Manager

Corner Tavern
Atlanta, GA
01.2018 - 01.2023
  • Resolved and investigated complaints regarding service, food quality and accommodations to maximize satisfaction and loyalty.
  • Planned, organized and controlled operations and training of the bar and restaurant.
  • Operated store money and bar inventory.
  • Focused on sustaining a positive and safe work environment for all employees and guests.
  • Provided high-volume and efficient service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day, including logging daily sales and service reports.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Updated computer systems with new pricing and daily food specials.

Education

High School Diploma -

Faith Academy
Locust Grove, GA
05.2010

Skills

  • Customer Service
  • Verbal and Written Communication
  • Point of Sale (POS) and basic computer system operations
  • Multitasking and Prioritization
  • Special Events Planning and Calendar Management
  • Contract Negotiations
  • Catering and Event Cost Coordinating
  • Administrative Recordkeeping
  • Inventory Management
  • Detail-Oriented
  • Adept at handling stressful situations with courtesy and professionalism
  • Performance Monitoring
  • Bar and Restaurant Operations and Logistics
  • Cash Handling and Management
  • Social Media Marketing
  • Staff Recruitment, Scheduling and Training

Timeline

Bartender

Grindhouse Killer Burgers
08.2024 - Current

Bartender/Manager

Chairs
12.2023 - 08.2024

Event Coordinator and Taproom Manager

Arches Brewing
01.2023 - 07.2023

Assistant General Manager

Corner Tavern
01.2018 - 01.2023

High School Diploma -

Faith Academy
Natalie Swafford