Natalie Takenaga
Ontario
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
9
9
years of professional experience
Work History
Licensed Vocational Nurse
Whittier Hills Health Care Center
01.2025 - Current
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Responded to patient requests with appropriate clinical and personal assistance.
- Cared for wounds, provided treatments, and assisted with procedures.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising RN supervisor.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Assisted with admissions, appointments, transfers, and discharges.
Assistant Restaurant Manager
Thai Lotus Restaurant
01.2022 - 12.2024
- Greet guests, escort them to their seats, and present them with menus and beverages lists
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Check patron's identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor compliance with health and regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Assess staffing needs, and recruit staff using methods such as newspaper and online advertisements
Fulfillment Associate
Target
04.2020 - 12.2021
- Fulfilled online and in store orders by pick items for guest in a timely manner
- Properly prepare, pack and sort guest orders for shipment using correct material in a timely manner
- Monitor and communicate with the team leads when supplies are needed
- Provided service and a shopping experience that meets the needs of the guest
- Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks
- Follow all safety guideline, operating procedures, product freshness and quality standards
- Demonstrate a culture of ethical conduct, safety, and compliance
Health Scholar Department Coordinator
COPE Health Scholars
08.2019 - 03.2021
- Assist in ensuring policies and procedures for the program are upheld
- Prepared materials for orientation and interviews
- Assisted leadership team in ensuring that all applicants' health records, background checks and drug screens are compliant with health system policies and are filed appropriately
- Assisted staff and leadership team in performing compliance audits of volunteers’ files
- Worked with both scholars and leadership team members to ensure that scholars are appropriately scheduled for weekly shifts
- Monitored and maintained KPI trackers for patient outcomes
- (patient mobility, pharmacy prescriptions, and doctor visit performance surveys)
- Assisted staff and team to ensure that all weekly trackers are completed on a weekly basis
- Evaluate and test new volunteers’ performance before and during training sessions
- Assisted the leadership team administer and grade practical exams
- Composed communication to applicants regarding their current status and next steps
- Carried out patient surveys and recorded metrics to Kaiser’s internal metric reporting databases
- Ensured that scholars’ timesheets and shifts are up to date and provided clear communication to both the scholars and team leaders
- Helped facilitate and organize training workshops for new volunteers about patient care and good patient outcomes
- Assist with scheduling, space reservations, and coordinating for meetings
- Ensured constant up-to-date information was provided between management and volunteers
Restaurant Server
Buffalo Wild Wings
06.2019 - 04.2020
- Educated guests on daily specials and menu offerings such as appetizers, entrees, and beverages
- Check guest's identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business
- Operated POS terminals to input orders, split bills and calculate totals
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
- Perform cleaning duties, such as bussing tables, sweeping and mopping, vacuuming, tidying up server station, and taking out trash
Restaurant Server
Gen Korean BBQ
01.2019 - 06.2019
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Maintained current menu knowledge to provide accurate information and help customers make selections
- Take/serve orders and answer questions or make recommendations for other products
- Collaborate with other restaurant servers and kitchen/bar staffs
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution
- Issue bills and accept payment
- Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staffs
Restaurant Server
Embassy Suites by Hilton
08.2017 - 11.2018
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Perform cleaning duties, such as bussing tables, sweeping and mopping, tidying up server stations, and taking out trash
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests
- Balanced tills, accurately handled cash and processed credit card payment batches
Summer Intern
Weidner Apartment Homes
06.2016 - 08.2016
- Monitored and updated metric reports for management to have competitive and up-to-date apartment pricing
- Organized for administrative such as revenue collection, posting rent
- Responsible for leasing such as lease renewals, prospect follow up, answer incoming calls, Email, process Yardi daily reports for management, and process clients’ applications
- Managed in marketing such as market survey, organize Model, posting price and units information in social network, and create flyers and brochures
- Improved in resident relations such as update resident profile and activities, taking service request, resolving resident complaints and concerns, and process move in and move out
Education
Licensed Vocational Nurse Program (LVN) -
American Career College
06.2024
MSN - Pre-Nursing
California Baptist University
01.2019
B.A - Business Administration, Accounting
La Sierra University
01.2017
Skills
- Patient Care & Assessment
- Electronic Health Records (EHR)
- Medication Administration & Management
- Wound Care
- Activities of Daily Living (ADLs)
- First Aid & CPR
- HIPAA Compliance
- Healthcare & Business Development
- KPI & Metric monitoring
- Bookkeeping
- Asset Management
- Inventory
- Employee Training
- Development
- Retention
- Effective multi-tasker
- Organizational ability
- Time management
- Health & Safety Legal Compliance
- MICROS & POS system Operation
- Proficient in MS Office Suite
Certifications And License
- Licensed Vocational Nurse, 12/24 - 03/26
- American Heart Association (AHA) Basic Life Support (BLS), 12/24 - 12/26
- SafeServ Certified: Food Handler, 08/24 - 08/27
Languages
English
Full Professional
Thai
Native or Bilingual
Timeline
Licensed Vocational Nurse
Whittier Hills Health Care Center
01.2025 - Current
Assistant Restaurant Manager
Thai Lotus Restaurant
01.2022 - 12.2024
Fulfillment Associate
Target
04.2020 - 12.2021
Health Scholar Department Coordinator
COPE Health Scholars
08.2019 - 03.2021
Restaurant Server
Buffalo Wild Wings
06.2019 - 04.2020
Restaurant Server
Gen Korean BBQ
01.2019 - 06.2019
Restaurant Server
Embassy Suites by Hilton
08.2017 - 11.2018
Summer Intern
Weidner Apartment Homes
06.2016 - 08.2016
MSN - Pre-Nursing
California Baptist University
B.A - Business Administration, Accounting
La Sierra University
Licensed Vocational Nurse Program (LVN) -
American Career College
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