Summary
Overview
Work History
Education
Skills
References
Timeline
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Natalie Taylor

Austell,GA

Summary

Dedicated professional with 4+ years of expertise in customer success trainer and micro managing. Excel in both team environments and alone. Always working to enhance skills, apply excellent communication and problem-solving abilities, gain hands-on experience in providing exceptional customer retention service, elevating an experience for a customer using company values.

Overview

4
4
years of professional experience

Work History

Guest Relations Trainer

Silverspot Cinema
Atlanta, GA
04.2022 - 11.2023
  • At the #1 silverspot location in the USA, micro managed events such as B.E.T, American Musical Festival, etc.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed bookings.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Cashier Trainer

Dairy Queen Grill & Chill
Smyrna, GA
06.2019 - 07.2022
  • Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
  • Performed other duties as assigned by upper management.
  • Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Cross-trained for all positions to assist with management

Education

Some College (No Degree) - Business Administration And Management

Georgia State University
Atlanta, GA

Skills

  • Public Speaking
  • Complex/ Creative Problem-Solving
  • Verbal and Written Communication
  • Guest Engagement
  • Leadership
  • Strong Work Ethic
  • Organizational Skills
  • Computer Skills
  • Exceptional Customer Service
  • POS Operation
  • Strategic Planning
  • Customer Relationship Management
  • Cross-Functional Teamwork
  • Staff Training and Development
  • Reliability
  • Adaptability
  • Interpersonal Skills
  • Appointment Scheduling
  • Guest Relations

References

References available upon request.

Timeline

Guest Relations Trainer

Silverspot Cinema
04.2022 - 11.2023

Cashier Trainer

Dairy Queen Grill & Chill
06.2019 - 07.2022

Some College (No Degree) - Business Administration And Management

Georgia State University

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Natalie Taylor