Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Natalie Taylor

Joliet,IL

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Care Representative/Payroll Specialist

Alight Solutions
04.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Streamlined payroll processing by implementing automated timekeeping system.
  • Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
  • Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
  • Tracked employee vacation, sick and personal time.
  • Managed payroll data entry and processing for many employees to comply with predetermined company guidelines.
  • Reviewed time records for many employees to verify accuracy of information.
  • Managed payroll data entry and processing for over 100 employees to comply with predetermined company guidelines.
  • Reviewed time records for over 100 employees to verify accuracy of information.

Customer Service Desk Cashier

Macy's Department Store
10.2021 - 03.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined payment processes for increased efficiency, effectively handling cash and credit transactions.
  • Boosted sales revenue by up selling products and services to customers during checkout process.
  • Maintained clean and organized workstation, ensuring pleasant environment for customers and colleagues alike.
  • Assisted in inventory management tasks, contributing to optimal stock levels and product availability.
  • Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.

Assistant General Manager

Boston Market
11.2011 - 10.2019
  • Oversaw daily operations in kitchen and front of house
  • Managed payroll and cash flow daily, scheduling, ordering and receiving inventory, and filing and record keeping
  • Trained and developed team members to properly complete duties.
  • Increased customer satisfaction by addressing and resolving concerns in timely manner.
  • Managed financial aspects of business, including budgeting, forecasting, and cost control for optimal profitability.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.

Hostess/ Receptionist

Empress Casino
08.2008 - 03.2009
  • Assured service and quality were to a high standard
  • Assigned appointment dates and events
  • Monitored administrative tasks for dining area.

Merchandise Supervisor

Walmart
01.2005 - 07.2008
  • Moderated inventory for store stock
  • Appropriated team member schedules and timecards
  • Developed managerial skill and mindset.

Education

High School Diploma -

Christian Community High School
Chicago, IL
05.2000

Skills

  • Database Research
  • Data Entry
  • Call center experience
  • Order Processing
  • Store maintenance
  • Professional telephone demeanor
  • Merchandise Orders and Exchanges
  • Strategic sales knowledge
  • Billing Adjustments and Refunds
  • Team building
  • Data Management
  • Employee Coaching
  • MS Office
  • Calm and Professional Under Pressure
  • Multi-line phone talent
  • Customer Relations
  • Problem-solving abilities
  • POS Systems and Ordering Platforms

Certification

  • Illinois Food Sanitation License (2019)
  • Essential Microsoft ability (i.e.: Word, Excel, etc.)

References

  • James Paul, Store Manager, (815) 274-8097
  • Ron Medal, District Manager KFC, (708) 476-7002
  • Leslie Dupuy Team manager 'Alight (936)537-5699

Timeline

Customer Care Representative/Payroll Specialist

Alight Solutions
04.2022 - Current

Customer Service Desk Cashier

Macy's Department Store
10.2021 - 03.2022

Assistant General Manager

Boston Market
11.2011 - 10.2019

Hostess/ Receptionist

Empress Casino
08.2008 - 03.2009

Merchandise Supervisor

Walmart
01.2005 - 07.2008

High School Diploma -

Christian Community High School

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