Gabriela Suarez Hinojosa
Manteca,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fedex Driver
PB32 Logistics
Tracy, CA
07.2023 - Current
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Reported any incidents involving the truck or its cargo to management immediately.
- Assisted with loading and unloading freight when necessary.
- Adhered to company policies and procedures related to safety and security standards.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Documented daily mileage, gas and other data.
- Secured merchandise, avoiding damage during transportation.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Achieved consistently high customer scores due to exceptional service.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Picked up clients from specific locations to transport and drop off at destinations.
- Saved fuel by leveraging GPS to identify faster routes.
- Drove trucks to and from job sites to deliver supplies.
- Delivered customer orders and collected payments to keep accounts current.
- Transported riders to designated stops according to pre-determined schedules.
- Verified loads against bill of lading to identify and correct discrepancies.
- Reviewed work orders to perform freight movement and deliveries.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Checked vehicle after shift for damage.
- Transported clients to specified destinations safely and on-time.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Logged deliveries, drop-off times and special conditions in [Type] system.
- Collected payments for goods delivered or unloaded.
Broker Assistant
Lead West Insurance
San Pablo, CA
06.2016 - 05.2017
- Assisted in the preparation of proposals and presentations for clients.
- Provided support to brokers during client meetings and negotiations.
- Ensured accurate data entry into company databases, tracking systems, and spreadsheets.
- Coordinated with internal departments to ensure timely completion of tasks.
- Responded promptly to customer inquiries via phone, email, and other communication channels.
- Maintained a detailed knowledge of all products and services offered by the company.
- Monitored market trends and competitor activities to identify business opportunities.
- Developed marketing materials such as brochures, flyers, emails. for clients.
- Researched potential customers using online resources and contact lists.
- Created reports on sales performance metrics for management review.
- Analyzed financial statements to assess creditworthiness of customers.
- Prepared documents related to new accounts set-up including KYC forms and agreements.
- Assisted in developing risk mitigation strategies for existing accounts.
- Participated in product training sessions conducted by senior staff members.
- Performed administrative duties such as filing paperwork, scheduling appointments.
- Gathered information from various sources such as websites or industry publications.
- Adhered to strict compliance policies while executing daily tasks.
- Collaborated with colleagues across multiple departments on special projects.
- Served as a liaison between brokers and clients and internal teams regarding account issues.
- Organized client events such as seminars or conferences to promote products and services.
- Consulted with customers to discuss market information.
- Scheduled and coordinated delivery of security certificates to and from companies and customers.
- Optimized loan collateral strategies based on stock prices and fluctuations.
- Answered customer questions to maintain high satisfaction levels.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Drove customer feedback to deliver information to management for corrective action.
- Monitored daily stock prices to compute fluctuations for secure loan collateral requirements.
- Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations.
- Coordinated transfer of security certificates to schedule delivery.
Manager
Jamba Juice
San Pablo, CA
01.2014 - 02.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Established and managed yearly budgets of up to $[Amount].
Education
General Studies
Richmond High School
Richmond, CA06-2014
Skills
- DOT Compliance
- Passenger Assistance
- Revenue Generation
- Appointment Scheduling
- Critical Thinking
- Program Coordination
- Creative Lesson Planning
- Bilingual
- Time management
- Responsible and reliable
Languages
Spanish
Professional
English
Professional
Certification
- Drivers license
- Manager training
- DOT Certified
Timeline
Fedex Driver
PB32 Logistics
07.2023 - Current
Broker Assistant
Lead West Insurance
06.2016 - 05.2017
Manager
Jamba Juice
01.2014 - 02.2016
General Studies
Richmond High School
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