Summary
Overview
Work History
Skills
Technical Proficiencies
Certification
Timeline
Generic

NATALIE TERRAZAS

Austin,Texas

Summary

Results-oriented professional with 8 years of experience in delivering exceptional customer service and fostering positive client relationships. Skilled in analyzing customer needs, resolving issues efficiently, and ensuring high levels of satisfaction. Proficient in utilizing CRM software to track interactions and optimize customer experiences. Proven ability to collaborate cross-functionally to implement strategies that enhance customer retention and loyalty. Seeking to leverage expertise in a dynamic customer experience role to drive meaningful impact and contribute to Swooped's success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hardware Specialist

WHOOP
02.2022 - Current
  • Facilitated seamless inter-departmental communication to ensure customer support delivery.
  • Employed critical thinking skills to analyze complex problems, evaluate potential solutions, and make informed decisions.
  • Investigated and resolved hardware product issues by addressing both materials and software components, resulting in effective solutions.
  • Thrived in fast-paced environment with tight deadlines, consistently achieving success under pressure.

Barista

Summermoon
10.2021 - 02.2022
  • Receive and process customer payments
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks or teas
  • Take customer orders and convey them to other employees for preparation

Administrative Assistant

Rocio's Dependable Cleaning
01.2014 - 12.2021
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Processed Invoices and expenses

Server Shift Leader

Rudy’s Bar-B-Q
01.2017 - 10.2021
  • Selected as Lead Person for catering events, effectively managing and supervising small teams of servers.
  • Oversaw daily operations of the service team, including task delegation and training of new staff members.
  • Demonstrated exceptional enthusiasm and provided excellent service to customers, resulting in increased referrals and walk-in business.

Sales Associate

J Jill
08.2015 - 09.2017
  • Provide exceptional customer service and assist customers in finding products.
  • Process transactions accurately and maintain a neat store environment
  • Ability to multitask in a fast-paced environment


Skills

Detail Oriented: Highly attentive to details, ensuring accuracy and precision in all tasks

Team Collaboration: Collaboration with cross-functional teams, contributing to team goals and initiatives

Adaptability and Learning Agility: Willingness to learn new technologies and procedures Quick grasping of product knowledge and updates

Customer Complaint Resolution: Proven ability to handle customer complaints and concerns, addressing them promptly and finding satisfactory resolutions

Guest relations management: Skilled in building and maintaining positive relationships with customers, providing exceptional service and fostering loyalty

Technical Proficiencies

  • CRM Platforms: Salesforce (Sales Cloud, Service Cloud)
  • Spreadsheet Software: Microsoft Excel, Google Sheets
  • Customer Communication Tools: Aircall, Intercom, Zendesk
  • Collaboration Platforms: Slack

Certification

  • Digital Media Marketing Bootcamp , University of Texas at Austin - 07/2021

Timeline

Hardware Specialist

WHOOP
02.2022 - Current

Barista

Summermoon
10.2021 - 02.2022

Server Shift Leader

Rudy’s Bar-B-Q
01.2017 - 10.2021

Sales Associate

J Jill
08.2015 - 09.2017

Administrative Assistant

Rocio's Dependable Cleaning
01.2014 - 12.2021

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NATALIE TERRAZAS