- Writing Poetry
- Walking my dog Alfa
- Amateur Sommelier/Wine Tasting
- Cooking
- Reading
- Hiking
- Live Music
- Traveling
- Mushroom Hunting/ Bird Watching
Natalie T. Fink
Monterey,CA
Summary
An accomplished recent graduate with a Bachelor's degree in Humanities and Communication. Raised in the hospitality industry, I have developed a deep understanding of human interactions. My experience has honed my skills in time management, effective communication, and interpersonal relations. Eager to deepen knowledge within the hospitality sector while contributing to a dynamic organization that values growth and development. Committed to becoming a valuable asset by fostering positive relationships and enhancing service excellence.
Overview
9
9
years of professional experience
Work History
Front Desk Agent/Concierge
Carmel Beach Hotel
10.2024 - Current
- Greeted and assisted guests, providing exceptional service to enhance overall guest experience.
- Managed reservation system, ensuring accurate bookings and timely communication with guests.
- Handled inquiries and requests, resolving issues efficiently to maintain guest satisfaction.
- Prepared end-of-shift reports and supported daily financial reconciliation processes.
- Collaborated with housekeeping and maintenance teams to address guest needs promptly.
- Educated guests on on-site amenities, dining options, and local attractions to enhance their hotel experience.
- Oversaw daily front desk operations, including check-in/check-out, room assignments, and billing accuracy.
- Supported training of new team members on front desk procedures and service standards.
Wine Steward
Taste Morgan
10.2023 - 03.2024
- Provided exceptional service at private events, offering extensive knowledge of regional wines and engaging guests in discussions about various wine regions and styles.
- Expertly poured and served wines, ensuring optimal presentation and enjoyment for guests.
- Demonstrated proficiency in discussing wines made in the region, highlighting unique characteristics and flavor profiles.
- Collaborated with guests palette to ensure seamless coordination of wine service and food pairing.
- Maintained professionalism and discretion while interacting with guests, fostering a welcoming and sophisticated atmosphere.
Waitress
Carmel Valley Ranch
08.2022 - 08.2023
- Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations.
- Provided exceptional service to patrons, ensuring a memorable dining experience.
- Demonstrated proficiency in menu knowledge, accurately describing dishes and making recommendations.
- Utilized up selling techniques to increase revenue and enhance guest satisfaction.
- Handled high-pressure situations with composure and efficiency, maintaining professionalism at all times.
- Managed multiple tables simultaneously, prioritizing tasks to ensure timely service.
- Maintained cleanliness and organization of work station, contributing to a positive dining environment.
- Collaborated effectively with kitchen staff and fellow servers to ensure smooth service flow.
- Received positive feedback from customers and consistently achieved high ratings for service excellence.
Legal Secretary
JRG Attorney's at Law
12.2021 - 08.2022
- Meticulously managed incoming correspondence, ensuring prompt responses and seamless office operations.
- Expertly coordinated the filing of legal documents at the courthouse, demonstrating precision and attention to detail.
- Crafted highly detailed Conflict of Interest Waiver letters and other legal documents, showcasing legal acumen.
- Executed file and case closures with strict adherence to firm protocols, maintaining confidentiality and accuracy.
- Maintained meticulous organization of hard files and electronic records, optimizing accessibility and efficiency.
- Recorded and tracked attorney billable hours with precision using advanced billing software and Microsoft Word tables.
- Cultivated strong client relationships through clear and timely communication on trust balances and case progress.
- Facilitated the acquisition of crucial medical records for legal proceedings, ensuring comprehensive preparation and representation.
Front Desk Representative
The Golden Lamb
06.2018 - 04.2019
- Spearheaded flawless guest experiences by meticulously managing hotel reservations and dining arrangements, ensuring utmost satisfaction.
- Crafted an atmosphere of luxury through personalized service, setting the pinnacle of hospitality excellence.
- Streamlined front desk operations with precision, surpassing guest expectations consistently.
- Drove revenue growth and nurtured guest loyalty through innovative engagement strategies, resulting in unparalleled profitability.
- Fostered a culture of excellence among front desk staff, cultivating a team of top performers.
- Proactively addressed guest inquiries and feedback, safeguarding the hotel's pristine reputation.
- Leveraged cutting-edge hospitality software to optimize operations and elevate guest experiences to unprecedented heights.
- Orchestrated seamless collaboration with cross-functional teams to deliver flawless guest services, exceeding expectations at every turn.
Personal Assistant
CEO of Mirabel Hotel & Restaurant Group/David Fink
01.2018 - 09.2023
- Organized travel arrangements, including itineraries and accommodations, to streamline business operations.
- Assisted in planning and executing fundraising initiatives for disaster relief and health causes, including Big Sur and Los Angeles fire relief and Multiple Sclerosis advocacy events.
- Provided hands-on support during the Gourmet Festival, coordinating with culinary teams, VIP guests, and event staff to ensure a seamless luxury experience.
Caviar Server
Gourmet Festival
01.2017 - 2017
- Exclusively curated and served premium caviar selections to esteemed guests at a prestigious Relais & Chateaux fine dining event.
- Delivered unparalleled attention to detail and luxury service, ensuring an unforgettable gastronomic experience.
- Demonstrated exceptional knowledge and expertise in caviar varieties, origins, and serving techniques.
- Provided personalized recommendations to guests based on their preferences and refined palate.
- Exemplified professionalism, grace, and discretion while interacting with guests, embodying the epitome of fine dining hospitality.
- Contributed to the ambiance of exclusivity and refinement, elevating the event to an unparalleled level of sophistication.
Education
Bachelor of Arts - Humanities and Communication
California State University-Monterey Bay
Monterey, CAJ.D. - Law
Monterey College of Law
Seaside, CASkills
- Luxury Hospitality
- Customer Service
- Communication
- Problem Solving
- Conflict resolution
- Adaptable
Interests
Timeline
Front Desk Agent/Concierge
Carmel Beach Hotel
10.2024 - Current
Wine Steward
Taste Morgan
10.2023 - 03.2024
Waitress
Carmel Valley Ranch
08.2022 - 08.2023
Legal Secretary
JRG Attorney's at Law
12.2021 - 08.2022
Front Desk Representative
The Golden Lamb
06.2018 - 04.2019
Personal Assistant
CEO of Mirabel Hotel & Restaurant Group/David Fink
01.2018 - 09.2023
Caviar Server
Gourmet Festival
01.2017 - 2017
Bachelor of Arts - Humanities and Communication
California State University-Monterey Bay
J.D. - Law
Monterey College of Law