Natalie Thomas
CHARLOTTE,NC
Summary
Accomplished Human Resources Executive with a proven track record at Luxxe Direct Enterprises INC, enhancing productivity through flexible work arrangements and strategic planning. Expert in onboarding and employee relations, I've led teams to achieve high customer satisfaction, demonstrating exceptional leadership and communication skills. Human Resources Executive with 5 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.
Overview
20
20
years of professional experience
Work History
Human Resources Executive
Luxxe Direct Enterprises INC
07.2019 - 06.2024
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Participated at strategic and operational levels to develop and strengthen human resources services, relationships, and mission.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits, and performed reference checks.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct, and benefits information.
- Conducted internal audits to identify areas for improvement in HR policies, practices, and compliance measures.
- Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
- Coordinated work activities for HR managers, specialists, and recruiting agents.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues, and scheduling meetings.
- Met with employees annually for progress reviews and performance assessments.
- Educated employees on company policy and kept the employee handbook current.
- Managed other HR staff and oversaw the completion of tasks and initiatives.
- Facilitated leadership training programs to strengthen management skills across the organization.
- Increased workplace safety through the development of thorough policies and procedures.
- Completed human resource operational requirements by scheduling and assigning employees.
- Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
- Directed job fairs to bring in local talent for long-term and seasonal positions.
- Maintained human resources regulatory compliance with local, state, and federal laws.
- Managed benefits administration, ensuring accurate and timely delivery of services to employees.
- Bolstered company culture with the introduction of employee engagement events and activities.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Spearheaded diversity and inclusion initiatives, promoting a more inclusive work environment.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements, and related HR topics.
- Designed robust compensation and benefits packages to attract top employees.
- Enhanced employee satisfaction by implementing targeted HR programs and initiatives.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote an equitable workplace.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Structured compensation and benefits according to market conditions and budget demands.
- Processed employee claims involving performance issues and harassment.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Liaised between multiple business divisions to improve communications.
- Championed continuous learning opportunities within the organization by establishing professional development workshops.
- Led change management initiatives during organizational restructuring or merger situations.
- Collaborated with managers to identify and address employee relations issues.
Supervisor of Operations
FOOD ON WHEELZ INC
02.2004 - 01.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Completed bi-weekly payroll for 19 employees.
Education
Certificate - Medical Assistance, Psychology Development
Medical Career Institute
Bonita Springs, FL06.1994
High School Diploma -
High School For Service And Learning At Erasmus
Brooklyn, NY06.1992
Skills
- Onboarding process
- Employee Relations
- Exit Interviews
- Strategic Planning
- Salary Benchmarking
- Training development
- Training leadership
- Payroll coordination
- Payroll Administration
- Recordkeeping
- Human Resources Management
- Staff Supervision
- Compliance
- HR policies and procedures
- Background Checks
- New Hire Onboarding
Timeline
Human Resources Executive
Luxxe Direct Enterprises INC
07.2019 - 06.2024
Supervisor of Operations
FOOD ON WHEELZ INC
02.2004 - 01.2024
Certificate - Medical Assistance, Psychology Development
Medical Career Institute
High School Diploma -
High School For Service And Learning At Erasmus
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