Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
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Natalie Thompson

Natalie Thompson

Castle Pines,CO

Summary

Highly driven and self-motivated individual; creative, strategic team member. Experienced, personable colleague with excellent listening and communication skills. Incredibly organized and proven ability to produce under pressure.

Overview

23
23
years of professional experience

Work History

Executive Assistant

HealthEco, LLC
Denver, Colorado
08.2023 - Current
  • Serve as the key point of contact for the executive committee
  • Manage calendar for the executive team and prioritize appointments; anticipating needs, and proactively addressing
  • Coordinate comprehensive travel schedules
  • Agenda preparation for all internal and external meetings
  • Pre-screen new applicants and coordinate interviews
  • Manage client follow-ups efficiently
  • Schedule virtual, on-site, off site meetings, and manage all events
  • Oversaw opportunity tracking for clients
  • Prepare and oversee execution of company memos and correspondence
  • Assist in developing policies and procedures pertaining to office administration matters.
  • Manage all aspects of catering needs for special events hosted by the organization.
  • Oversee inventory control processes ensuring availability of supplies at all times.
  • Set up meeting and event logistics for senior management and updated calendars.

Manager/Recruiter

Hand and Stone
Ballantyne, North Carolina
06.2018 - 08.2023
  • Tracked EFT payments of clients and responsible to resolve payment disputes
  • Assured payment was processed to vendors
  • Prepared biweekly payroll
  • Ensure compliance with health and safety regulations
  • On-boarded and trained all new hires
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.

Area Director

Massage Heights
, North Carolina
11.2016 - 06.2018
  • Accelerated level of customer service; upheld for the internal and external customers minimizing guest complaints and turnover
  • Drove team performance, set daily, weekly, and monthly goals
  • Implemented weekly one on ones to measure growth
  • Budgeted and tracked spending and monthly profit through reports and Profit and Loss Statements
  • Processed payroll for over fifty employees
  • Accountable for Month End Reconciliation
  • Calculated Key Performance Indicators and utilized to coach Leaders
  • Coordinated maintenance and repairs of facilities and equipment to ensure operational readiness.

Spa Manager

The Ritz-Carlton Hotel
Charlotte, North Carolina
02.2015 - 09.2016
  • Oversaw the cleanliness and neatness of the spa, pool, and fitness areas; rating #1 pool, fitness, and spa for guest satisfaction for Ritz-Carlton Spas, domestically
  • Responded to guest comments in a timely manner; in less than the 24 required hours of standard response time
  • Responsible for all retail of the hotel; guaranteeing appropriate product inventory and ordering to achieve sales and profit goals
  • Completed expense reporting
  • Uploaded receipts for p-card reporting
  • Responsible for preparing budgets and forecasts
  • Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
  • Conducted regular staff meetings to ensure consistency in service delivery.
  • Coordinated special events such as bridal showers, corporate wellness retreats and other promotional activities.
  • Analyzed financial data to determine areas needing cost reduction or profit improvement.

Manager

The Ballantyne Hotel and Spa
Charlotte, North Carolina
03.2002 - 02.2015
  • Managed daily spa operations, leading team of 30 members, generating $2 million in revenue
  • Reviewed productivity reports, labor costs, and expenses to ensure budget projections were met
  • Lead and coached staff in following safety protocols and delivering brand standards in service excellence (paying close attention to verbiage, body language, and nonverbal communication)
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Responsible for recruiting, hiring, and training all staff

Skills

  • Colorado Notary
  • Customer Service-Oriented
  • Salesforce Management
  • Operations Management

Accomplishments

  • MVP Award for eight consecutive quarters
  • Franchise Player Award
  • Leader of the Year Award
  • Founder's Award

References

References available upon request.

Timeline

Executive Assistant

HealthEco, LLC
08.2023 - Current

Manager/Recruiter

Hand and Stone
06.2018 - 08.2023

Area Director

Massage Heights
11.2016 - 06.2018

Spa Manager

The Ritz-Carlton Hotel
02.2015 - 09.2016

Manager

The Ballantyne Hotel and Spa
03.2002 - 02.2015

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Natalie Thompson