Natalie Thompson

Business Owner

Fleurish

06.2002 - 06.2010

ExEstablished strong customer relationships through excellent communication and attentive service.
Consulted with customers to assess needs and propose optimal solutions.
Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Boosted revenue by identifying new business opportunities and diversifying product offerings.
Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
Trained and motivated employees to perform daily business functions.
Implemented efficient systems for inventory management, order processing, and shipping logistics.
Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Developed a high-performing team through effective recruitment, training, and performance management.
Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
Pioneered customer feedback system, utilizing insights to refine products and services continually.
Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
Managed purchasing, sales, marketing and customer account operations efficiently.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Implemented innovative programs to increase employee loyalty and reduce turnover.