Natalie Thorne
Financial Service Representative 3
Trenton,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Financial Service Representative 3
Citizens Bank & Trust
Trenton, MO
03.2008 - Current
- Answers customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educates customers on use of banking website and mobile apps.
- Learns about customer's financial needs, establishes trust and optimizes sales opportunities resulting in quality customer service.
- Answers telephone inquiries on checking and savings accounts, loans and lines of credit.
- Assist customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identifies sales opportunities and refers customers to branch partners in financial services.
- Executes wire transfers, stop payments and account transfers.
- Maintained excellent attendance record, consistently arriving to work on time
Waitress
Royal Inn Pizza
Trenton, MO
03.2006 - 04.2008
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
Associates Degree - Business Tech
North Central Missouri College
Trenton, MO 08.2006 - 05.2009
High School Diploma -
Trenton High School
Trenton MO 08.1996 - 05.2000
Skills
Microsoft Office
Banking knowledge
Excellent time management skills
Cash Handling
Organized
Excellent multi-tasking skills
Customer relationship building
Sales goals
Timeline
Financial Service Representative 3
Citizens Bank & Trust
03.2008 - Current
Associates Degree - Business Tech
North Central Missouri College
08.2006 - 05.2009
Waitress
Royal Inn Pizza
03.2006 - 04.2008
High School Diploma -
Trenton High School
08.1996 - 05.2000