Natalie Tirado Villalobos
Las Vegas,NV
Summary
Dependable and hardworking with strong ability to learn and apply new skills quickly. Committed to ensuring high-quality work and driven to achieve results and exceed expectations. Possess foundational knowledge of plumbing systems, and basic repair techniques.
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication, organizational, and teaching skills in the Registered Behavior Technician role.
Overview
4
4
years of professional experience
Work History
Plumbing Apprentice
Young Plumbing and Mechanical
10.2022 - Current
- Assisted in drafting job estimates for clients, fostering transparency and trust.
- Followed safety protocols to ensure compliance with local regulations.
- Documented service activities accurately for record keeping purposes.
- Supported senior plumbers in troubleshooting plumbing issues on-site.
- Maintained cleanliness and organization of work areas and equipment.
- Observed experienced plumbers to develop technical skills and knowledge.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Prepared budgets and estimated costs for potential work on piping systems.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Maintained up-to-date knowledge of plumbing codes and standards, ensuring all work met regulatory requirements.
- Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
- Learned to operate hand and power tools safely and effectively.
- Collaborated with senior plumbers on complex projects, enhancing technical skills and knowledge.
Restaurant Hostess
Viva Zapata Mexican Restaurant
01.2022 - 06.2022
- Greet and seat guests promptly, ensuring a welcoming atmosphere.
- Manage reservation system to optimize seating efficiency.
- Coordinate with servers to enhance dining experience flow.
- Maintain cleanliness and organization in front-of-house areas.
- Monitor guest wait times and communicate updates effectively.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
High School Diploma -
Legacy High School
150 W Deer Springs Way, North Las Vegas, NV 8908406-2022
Skills
- Strong multitasking
- Conflict resolution
- Assertiveness
- Relationship building
- Customer service
- Memory retention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Plumbing Apprentice
Young Plumbing and Mechanical
10.2022 - Current
Restaurant Hostess
Viva Zapata Mexican Restaurant
01.2022 - 06.2022
High School Diploma -
Legacy High School