Natalie Torres
Mexia,TX
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Sales Representative/Collection Customer Service Representative
Rent-A-Center
02.2023 - 05.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Cashier
Murphy USA
04.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front End Cashier
Walmart
01.2020 - 04.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Education
High School Diploma -
Mexia High School
Mexia, TX05.2020
Skills
- Customer Service
- Customer Relations
- Interpersonal communication skills
- Sales strategy development
- Product and Service Sales
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Attention to Detail
- Honest and Dependable
- Meeting Sales Goals
- Reliable and Responsible
- Cash Handling
- Building Customer Loyalty
- Exceeding Customer Expectations
- Safety and Cleanliness Standards
- Payment Processing
- Billing Procedures
- Outbound Calling
- Collections
- Call center experience
- Sales experience
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative/Collection Customer Service Representative
Rent-A-Center
02.2023 - 05.2024
Cashier
Murphy USA
04.2022 - 12.2022
Front End Cashier
Walmart
01.2020 - 04.2022
High School Diploma -
Mexia High School
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