Natalie Torres Suarez
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Networker] position to help launch career while achieving company goals. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Howard Johnson by Wyndham
Room attendant
Fort Myers, FL
04.2022 - 12.2023
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Provided guests with information on hotel services and room features.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Rest. Isla Del Encanto
Waitress/customer service
Miami, FL
02.2020 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
Network Marketer
Monat
Miami, FL
06.2019 - 12.2020
- Developed and implemented marketing plans to increase sales of network products.
- Created and maintained relationships with customers, vendors, and industry professionals.
- Tracked market trends and monitored competitor activities.
- Analyzed customer data to identify target markets for new product offerings.
- Organized promotional events to drive brand awareness and boost sales volume.
- Conducted research on existing products to determine potential areas for improvement.
- Designed user-friendly interfaces for web-based applications that increased customer satisfaction.
- Established partnerships with external organizations to promote network products.
- Provided guidance on system upgrades that improved security measures across the entire network infrastructure.
- Managed social media platforms and utilized metrics to increase engagement and campaign performance.
- Implemented initiatives to increase brand awareness and engagement with target audience.
- Created and provided marketing material to meet business needs.
- Coordinated with digital team to define target messaging and create engaging web content.
- Executed comprehensive strategic plans and coordinated projects to fulfill marketing initiatives.
- Presented competitive analysis and industry trends to drive decision-making.
- Collaborated creatively to develop brand content, enhancing identity and engaging audience.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Increased profitability and revenue by generating $[2,400] in sales.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Greeted and assisted customers to foster positive experiences.
Education
High School Diploma -
Margarita Janer Palacios
Puerto Rico05-2004
Skills
- Networking
- Friendly, Positive Attitude
- Multitasking
- Excellent Communication
- Dependable and Responsible
- Interpersonal Communication
- Flexible and Adaptable
- Verbal Communication
- Basic Math
- Social Perceptiveness
Languages
Spanish
Professional
English
Limited
Certification
- Cosmetologyst
- Networking
- Makeover
Timeline
Howard Johnson by Wyndham
Room attendant
04.2022 - 12.2023
Rest. Isla Del Encanto
Waitress/customer service
02.2020 - 08.2022
Network Marketer
Monat
06.2019 - 12.2020
High School Diploma -
Margarita Janer Palacios
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