NATALIE TOUZARD-BORREO
Miami Beach,FL
Summary
Successful for 15 years at exceptional customer service and sales in a fast-paced, competitive environment paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Thorough and detailed oriented, speak several languages: fully fluent in English & Spanish, and knowledgeable in Italian & French.
Overview
10
10
years of professional experience
Work History
Int’l Director of Sales & Marketing
Eco-World-Wide Holding
08.2012 - 05.2021
- Successfully increased sales 47% and initiated programs to enhance team productivity
- Implemented training programs to increase the quality of customer service provided
- Work collectively on site to improve daily operations and increase net sales
- Organized work site environment changes, thus increasing employee accuracy, speed, and productivity
- Provided detail orientated services for clients and their accounts
- Promoted twice: Executive Assistance to Sales and Operation Manager to current position.
National Territory Manager and Business Development
StoneHardscapes, Inc
06.2015 - 07.2018
- Established sales plans, which exceed implemented sale goals 30%
- Effectively promoted and increased sales of product selections throughout assigned territory
- Establish genuine relationships within the industry resulting in a substantial book of business that allowed the growth of designated territory while providing excellent customer service
- Research latest innovative products and market trends
- Submit reports and charts as required.
Personal Banker - PB I
Wells Fargo Bank
12.2013 - 12.2014
- Collaborated with staff to improve customer service and sales productivity 25% with the branch
- Build rapport with clients to increase confidence about the quality of services and retain accounts - ranking from 3 star to 5 star
- Liaison between front line staff and upper management to develop a high-quality sale and customer service model. Incrementing productivity 60%
Personal Banker - PB I
JPMorgan Chase
06.2011 - 07.2012
- Enhanced customer service and increased productivity 45% through sales and managerial skills
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Supported managers in implementing operational improvements that increased efficiency across the branch network
Education
AA in Business Management - Business Management
FIU
Miami, FL07.2025
Skills
- Advance communication skills
- High learning agility
- Expert Relationship management
- Experienced Consultative selling
- Proficient Sales Closing
- Intellectually curious
- Personal accountability
- Proficient Cash handling
- Excellent Executive presence
- Excellent follow-up skills
Timeline
National Territory Manager and Business Development
StoneHardscapes, Inc
06.2015 - 07.2018
Personal Banker - PB I
Wells Fargo Bank
12.2013 - 12.2014
Int’l Director of Sales & Marketing
Eco-World-Wide Holding
08.2012 - 05.2021
Personal Banker - PB I
JPMorgan Chase
06.2011 - 07.2012
AA in Business Management - Business Management
FIU
Similar Profiles
MARK JOSEPH MEDIANAMARK JOSEPH MEDIANA
Counter Sales Representative at Wide Wide World Express Corporation - PascorCounter Sales Representative at Wide Wide World Express Corporation - Pascor
Nur Faridahanis ZulkifliNur Faridahanis Zulkifli
Assistant Human Resources Manager at Wide Tropism Holding Sdn BhdAssistant Human Resources Manager at Wide Tropism Holding Sdn Bhd
Brandon AlexanderBrandon Alexander
Warehouse Specialist at World Wide Technology, Inc.Warehouse Specialist at World Wide Technology, Inc.