Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Natalie Trejo Alvarez

Phoenix,AZ

Summary

  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

  • Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business

Overview

11
11
years of professional experience

Work History

Call Center Representative

Adapt Health
04.2022 - Current
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Call Center Agent

TransPerfect Connect
05.2021 - 07.2021
  • Inbound calls and do settlements for BCBS and verify information and send claims forms

Front Desk Rep

New Leaf Recruiting
10.2020 - 11.2020
  • Help customer fill out packets make copies check people In

Call Center Agent

Apria Healthcare
02.2020 - 05.2020

Call Agent

360 PHYSICAL THERAPY
09.2017 - 12.2019
  • I do outbound and Inbound calls , I enter patient data collect insurance information also document everything and schedule patients.

Cashier/Crew member

Carl's Jr
06.2010 - 09.2017
  • Take counter/drive-thru window customer orders
  • Operates cash register
  • Process various forms of payment
  • Distribute complete orders to customers
  • Customer inquiries and cleaning the dining area
  • Operate fryers and grills
  • Answer telephone

Education

High School Diploma - Humanities

Carsten Institute, Sciences Institute

High School

Humanities And Sciences High School
Phoenix, AZ
11.2014

Skills

  • Bilingual
  • Call Center (2 years)
  • Customer Service (2 years)
  • Guest Services
  • Medical Scheduling
  • Front Desk
  • Recruiting
  • Medical Records
  • Languages
  • Spanish - Fluent
  • Assessments
  • Customer Focus & Orientation — Proficient
  • December 2019
  • Responding to customer situations with sensitivity
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Additional Information
  • SKILLS
  • Positive work ethic Punctual Trustworthy
  • Dependability Ability to listen Team oriented team player
  • Adaptability Willingness to learn Conflict
  • Resolution
  • Fast typer
  • Multitask
  • Able to type and answer calls
  • Have multiple tabs open
  • Customer Support
  • System Documentation
  • Call Center Operations
  • Inbound Phone Call Management
  • Customer Service Optimization
  • Verbal and Written Communication
  • Data Gathering
  • Call Control Skills
  • Call Documentation Skills
  • Resolving Issues
  • Answering Questions
  • Outgoing Phone Calls
  • Documentation
  • Providing Feedback

Additional Information

  • Willing to relocate to:, Authorized to work in the US for any employer

Timeline

Call Center Representative

Adapt Health
04.2022 - Current

Call Center Agent

TransPerfect Connect
05.2021 - 07.2021

Front Desk Rep

New Leaf Recruiting
10.2020 - 11.2020

Call Center Agent

Apria Healthcare
02.2020 - 05.2020

Call Agent

360 PHYSICAL THERAPY
09.2017 - 12.2019

Cashier/Crew member

Carl's Jr
06.2010 - 09.2017

High School Diploma - Humanities

Carsten Institute, Sciences Institute

High School

Humanities And Sciences High School
Natalie Trejo Alvarez