Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business
Overview
11
11
years of professional experience
Work History
Call Center Representative
Adapt Health
04.2022 - Current
Educated customers on company systems, form completion and access to services.
Resolved concerns with products or services to help with retention and drive sales.
Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Engaged in learning and development opportunities to promote continued performance improvement.
Met customer call guidelines for service levels, handle time and productivity.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Call Center Agent
TransPerfect Connect
05.2021 - 07.2021
Inbound calls and do settlements for BCBS and verify information and send claims forms
Front Desk Rep
New Leaf Recruiting
10.2020 - 11.2020
Help customer fill out packets make copies check people In
Call Center Agent
Apria Healthcare
02.2020 - 05.2020
Call Agent
360 PHYSICAL THERAPY
09.2017 - 12.2019
I do outbound and Inbound calls , I enter patient data collect insurance information also document
everything and schedule patients.
Cashier/Crew member
Carl's Jr
06.2010 - 09.2017
Take counter/drive-thru window customer orders
Operates cash register
Process various forms of payment
Distribute complete orders to customers
Customer inquiries and cleaning the dining area
Operate fryers and grills
Answer telephone
Education
High School Diploma - Humanities
Carsten Institute, Sciences Institute
High School
Humanities And Sciences High School
Phoenix, AZ
11.2014
Skills
Bilingual
Call Center (2 years)
Customer Service (2 years)
Guest Services
Medical Scheduling
Front Desk
Recruiting
Medical Records
Languages
Spanish - Fluent
Assessments
Customer Focus & Orientation — Proficient
December 2019
Responding to customer situations with sensitivity
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
Development in any professional field
Additional Information
SKILLS
Positive work ethic Punctual Trustworthy
Dependability Ability to listen Team oriented team player
Adaptability Willingness to learn Conflict
Resolution
Fast typer
Multitask
Able to type and answer calls
Have multiple tabs open
Customer Support
System Documentation
Call Center Operations
Inbound Phone Call Management
Customer Service Optimization
Verbal and Written Communication
Data Gathering
Call Control Skills
Call Documentation Skills
Resolving Issues
Answering Questions
Outgoing Phone Calls
Documentation
Providing Feedback
Additional Information
Willing to relocate to:, Authorized to work in the US for any employer