Natalie Trenco
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
10.2011 - 09.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Assistant Manager
Circle K
01.2015 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
Administrative Assistant
Mermaid Manufacturing
11.2017 - 05.2019
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Processed cash payments and credit and debit card transactions.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Enhanced office efficiency by communicating with customers, organizing files, and maintaining a clean workspace.
Administrative Assistant
Manko Window Systems
05.2019 - 06.2022
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
Customer Service Representative
Advanced Hardware Supply
01.2023 - 06.2023
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Administrative Assistant
Southern Cross Contracting Services
11.2023 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Managed invoicing and payment processing operations.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Set up appointments with interested customers according to schedule availability.
- Assisted in preparing permit applications, ensuring accuracy and completeness of required documents.
- Monitored progress of permit applications through various stages, efficiently resolving any issues that arose during the process.
- Processed payments for fines and fees, issued receipts, and updated account balances.
- Updated operational records or licensing information using computer terminals.
Administrative Assistant
Allocated Wine And Spirits
02.2025 - 08.2025
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Completed bi-weekly payroll for 8 employees.
- Created and updated regular inventory reports and records.
- Conducted monthly counts of inventory.
- Managed filing system, entered data and completed other clerical tasks.
Skills
- Microsoft
- Customer and client relations
- Database entry
- Scheduling and calendar management
- Filing and data archiving
- Mail handling
- Training and coaching
- AR/AP
- Quickbooks
- Multi-line telephone system operation
- Cleaning and sanitizing
- Cash handling and management
Certification
- Notary Public License - Florida Secretary of State or equivalent authority.
Timeline
Administrative Assistant
Allocated Wine And Spirits
02.2025 - 08.2025
Administrative Assistant
Southern Cross Contracting Services
11.2023 - 11.2024
Customer Service Representative
Advanced Hardware Supply
01.2023 - 06.2023
Administrative Assistant
Manko Window Systems
05.2019 - 06.2022
Administrative Assistant
Mermaid Manufacturing
11.2017 - 05.2019
Assistant Manager
Circle K
01.2015 - 11.2017
Customer Service Representative
Circle K
10.2011 - 09.2017
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