Natalie Triffo

- Created electronic maps using QGIS and ArcMAP for municipal clients, developing feature classes for road networks, pavement markings, sidewalks, and traffic signs, with datasets exceeding 20,000 records.

- Performed Quality Control on geodatabases created by other analysts, ensuring accuracy and compliance with company standards.

- Used spatial analysis tools in QGIS and ArcMAP to identify and report anomalies.

- Managed large datasets in Excel and Access, writing macros to automate data processing and check for errors.

- Compiled project reports in Word to communicate results to clients and senior management.

- Contributed to weekly meetings to update progress, prioritize tasks, and allocate resources to meet project deadlines.

-Produced monthly reports using advanced Excel spreadsheet functions.

- Responded to inquiries from callers seeking information.

-Managed multiple tasks and met time-sensitive deadlines.

-Confirmed appointments, communicated with clients, and updated client records.

-Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

-Corresponded with clients through email, telephone, or postal mail.

-Kept reception area clean and neat to give visitors positive first impression.

-Sorted, received, and distributed mail correspondence between departments and personnel.

-Collected and distributed messages to team members and managers to support open communication and high customer service.

-Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

-Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

-Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

-Upheld strict regulations for safe alcohol service and food safety.

-Built relationships with vendors to manage orders and negotiate costs.

-Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

-Upsold menu items to customers, driving up per sale revenues and maximizing profits.

-Kept bar presentable and well-stocked to meet customer needs.

-Served high customer volumes during special events, nights, and weekends.

-Remained calm and poised when dealing with difficult customers or during busy shifts.

-Proved successful working within tight deadlines and a fast-paced environment.

-Answered customers' questions, recommended items, and recorded order information.

-Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

-Engaged with customers to effectively build rapport and lasting relationships.

-Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

-Solved customer challenges by offering relevant products and services.

-Prepared merchandise for sales floor by pricing or tagging.

-Provided positive first impressions to welcome existing, new, and potential customers.

-Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

-Assessed customer needs and utilized suggestive selling techniques to drive sales.

-Built relationships with customers to encourage repeat business.

-Engaged in friendly conversation with customer to better uncover individual needs.

-Educated clients on current promotional offerings and products using persuasive selling tactics.

-Listened to customer needs and desires to identify and recommend optimal products.

-Developed strong rapport with customers and created positive impression of business.

-Built customer loyalty and retention by delivering excellent shopping experiences.