Natalie Trotter
manager
Charlotte,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Office Manager
Reo Appliances
08.2021 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Store Manager
Advance Auto
02.2021 - 04.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Mail Service Courier
MDCS
08.2018 - 03.2021
- Verified load against delivery ticket before beginning every shift.
- Properly documented all specimens
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates..
- Drove safely at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Store Manager
Hawley Lane Shoes
04.2001 - 08.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales by 8.5% and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
The Walking Company
03.2006 - 05.2009
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Developed new store location from ground up by hiring and training efficient team.
Education
Business Administration And Management
Butler Business School Inc
Bridgeport, CT02.2009
High School Diploma -
Richard C Briggs High
Norwalk, CT06.1998
Skills
- Goals and Performance
- Product and Service Sales
- Staff Management
- Store Management
- Inventory Control
- Sales Training
- Cash Handling
- Administering Payroll
- Training and Development
- Accounts Payable and Receivable
Timeline
Office Manager
Reo Appliances
08.2021 - Current
Assistant Store Manager
Advance Auto
02.2021 - 04.2022
Mail Service Courier
MDCS
08.2018 - 03.2021
Store Manager
The Walking Company
03.2006 - 05.2009
Store Manager
Hawley Lane Shoes
04.2001 - 08.2017
Business Administration And Management
Butler Business School Inc
High School Diploma -
Richard C Briggs High
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