Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Natalie Troy

Kannapolis,NC

Summary

Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.

Overview

10
10
years of professional experience

Work History

EC Teacher's Assistant

CMS
09.2022 - Current
  • Collaborated with teachers and specialists to assess student progress.
  • Adapted equipment and technology, boosting student engagement and motivation.
  • Delivered efficient instruction by assisting with lesson planning and materials preparation.

Income Maintenance Caseworker I

Robeson County DSS
11.2012 - 07.2021
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Developed individual plans for self-sufficiency.
  • Made referrals to appropriate services.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Determined if applicants met eligibility for public assistance programs.
  • Assisted clients with completion of applications and paperwork.
  • Scheduled appointments with applicants to gather information and explain benefits processes

Education

Associate of Applied Science - Computer Information Technology

Robeson Community College
Lumberton, NC
07.2011

Skills

  • Individualized and Group Training
  • Paperwork and Documentation
  • Administrative Support
  • Applicant Interviewing

Timeline

EC Teacher's Assistant

CMS
09.2022 - Current

Income Maintenance Caseworker I

Robeson County DSS
11.2012 - 07.2021

Associate of Applied Science - Computer Information Technology

Robeson Community College

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Natalie Troy