Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Tuttle

Texarkana

Summary

Dynamic Customer Success Manager with a proven track record at Rentokil, excelling in customer retention and advocacy. Expert in strategic communications and process improvement, I enhanced client satisfaction through effective problem-solving and tailored support strategies. Skilled in training and mentoring, I foster team collaboration to achieve high-quality service outcomes.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Rentokil
08.2024 - Current
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Created customer support strategies to increase customer retention.
  • deal with customers on a personal level to understand the best way to make them satisfied, in order to continue business with my company

Data Entry Clerk

MMR Constructors
09.2023 - 07.2024
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified data files prior to entry to maintain high data accuracy.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.

Education

High School Diploma -

Fouke Highschool
Fouke, AR
05-2023

Skills

  • Training and mentoring
  • Customer relations
  • Negotiation
  • Strategic communications
  • Stakeholder management
  • Research and due diligence
  • Team building
  • Customer retention
  • Customer advocacy
  • Schedule management
  • Customer service
  • Report analysis

Certification

  • EHS - Environmental Health and Safety Professional
  • CSP - Certified Safety Professional

Timeline

Customer Success Manager

Rentokil
08.2024 - Current

Data Entry Clerk

MMR Constructors
09.2023 - 07.2024

High School Diploma -

Fouke Highschool

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