Natalie Urla
Nyack,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Energetic Camp Counselor experienced in directing camp activities and helping school-aged children develop confidence and achieve life goals. Skilled at planning, executing and supervising activities including arts, sports and hikes. Strong interpersonal communication abilities that encourage fun while sustaining camp missions. Approached each day and unique challenges with enthusiasm, patience and humor. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Teacher Assistant position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Manager
Dider Dumas
02.2020 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Camp Counselor/Nurse Assistant
Camp Mason
06.2021 - 08.2021
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Worked with children of varying age, interest, skill, and developmental levels.
- Kept athletic and games equipment and facilities organized and maintained.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led groups of children safely through variety of camp activities.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Prepared reports for management regarding status and progress of recreational activities.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Retail Sales Associate
Lucky Brand Jeans
03.2017 - 02.2019
- Recommended complementary purchases to customers, increasing revenue.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered questions about store policies and addressed customer concerns.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Life Guard/Swim Instructor
Woodmont Day Camp
06.2016 - 08.2017
- Enhanced team communication through regular briefings, sharing pertinent information about potential risks or safety concerns.
- Detected potential threats by closely observing behaviors, identifying suspicious activities, and promptly reporting incidents to supervisors or law enforcement.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Maintained order during events with efficient crowd control techniques and clear communication with event staff.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Set up and broke down equipment before and after classes.
- Demonstrated proper form and technique to prevent injury.
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
- Assisted with coordinating and running special events and competitions.
- Implemented proper safety protocols and emergency response plans.
- Provided emergency first aid and CPR as needed.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Used music to motivate and energize classes.
- Taught daily swim instruction to students varying in ages and skill levels.
Education
Associates in Psychology - Psychology/Education
Rockland Community College
Suffern, NY05.2020
GED -
Clarkstown South High School
West Nyack, NY05.2016
Skills
- Performance Management
- Product Management
- Schedule Preparation
- Salesforce Management
- Project Planning
- Administration and Reporting
- Staff Training
- Decision-Making
- Complex Problem-Solving
- Performance reviewing
- Customer Service
- Active Listening
- Organization
- Critical Thinking
- Multitasking Abilities
- Supervision and leadership
- Cross-Functional Teamwork
- Staff Management
- Team Leadership
- Emergency Response
- Goal Setting
- Time Management
- Computer Skills
Writing, Illustration
I write creatively in my spare time and love to relax while practicing digital art!
Timeline
Camp Counselor/Nurse Assistant
Camp Mason
06.2021 - 08.2021
Manager
Dider Dumas
02.2020 - Current
Retail Sales Associate
Lucky Brand Jeans
03.2017 - 02.2019
Life Guard/Swim Instructor
Woodmont Day Camp
06.2016 - 08.2017
Associates in Psychology - Psychology/Education
Rockland Community College
GED -
Clarkstown South High School