NATALIE VALDOVINOS
Anaheim
Summary
Dedicated professional with a strong track record in customer service and security operations. Expertise in effective communication and organization enables the timely resolution of issues and enhances safety protocols. Maintains a calm demeanor in high-pressure situations, fostering positive relationships and customer satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Security
Inter-com security
Orange
09.2022 - Current
- Monitored and secured premises to prevent unauthorized access and ensure the safety of personnel and property.
- Conducted security patrols and inspections to identify and mitigate risks, enhancing overall safety.
- Utilized surveillance equipment and technology to monitor activities and document incidents, enhancing overall safety measures.
- Responded promptly to alarms and emergencies, coordinating with law enforcement and emergency services.
- Implemented access control procedures and maintained visitor logs to ensure compliance with security protocols.
- Trained and supervised junior security staff, fostering a culture of vigilance and professionalism within the team.
- Prepared detailed reports on security incidents and investigations, facilitating informed response and action.
- Established positive relationships with local law enforcement to enhance community safety and response coordination.
- Conducted training sessions for staff on emergency response procedures and conflict resolution techniques.
Office Assistant
Goodwill Resources Center
Victorville, CA
10.2019 - 09.2022
- Administered physical and digital filing systems, ensuring records were well-organized and easily retrievable for team efficiency. Produced professional and error-free letters, presentations and spreadsheets. Managed reception and lobby area, greeted visitors and responded to requests for information. Dispersed incoming mail to correct recipients throughout office. Maintained business records by updating customer information. Tracked office stock and organized inventory to support smooth office operations. Posted open positions on company and social media websites to attract qualified candidates.
- Oversaw daily office functions and maintained organized filing systems.
- Coordinated appointment scheduling and coordinating meetings for staff members.
- Provided customer service support to clients visiting the resource center.
Packer
Amazon
San Bernardino, CA
01.2018 - 04.2019
- Packaged customer orders accurately and efficiently to meet shipping deadlines. with precision and attention to detail.
- Assembled and prepared cartons, crates, and containers to ensure safe shipment of materials. Marked and labeled containers with accurate shipping information to facilitate timely deliveries. Reviewed packing slips and other documentation to properly box requested items for shipment. Volunteered for additional hours and shifts during peak periods to ensure on-time shipping.
- Operated packing machinery to ensure efficient workflow.
- Maintained inventory accuracy through regular stock checks.
Cashier
Circle K Corp.
Adelanto, CA
04.2015 - 01.2017
- Processed customer transactions efficiently and accurately at retail register.
- Promoted specific item options to customers, resulting in increased sales and add-on purchases. Trained new team members on cash register operation, stock procedures, and customer service to enhance team effectiveness. Inspected items for damage and reported issues to supervisor, facilitating returns of unsalable merchandise and replacements for customers.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations.
Cashier
McDonald's
Victorville, CA
08.2012 - 02.2013
- Handled customer transactions promptly at Circle K Corp.
- Operated cash register with accuracy and balanced cash drawers nightly.
- Guided customers in selecting products and answering service inquiries.
- Trained new team members in cash register operation, stock procedures, and customer service to enhance team readiness and service quality. Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions. Assisted customers with account updates, new service additions and promotional offers. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. Helped customers find specific products, answering questions and offering advice. Completed daily recovery tasks to maintain organized and clean sales areas, ensuring optimal shopping experience for customers.
Education
High School Diploma -
Whittier High School
Whittier, CASkills
- Report Writing
- Communication expert
- Organizational skills
- Surveillance monitoring
- Incident Documentation
- Customer support
- Emergency response
- Risk assessment
Personal Information
Title: Security
Certification
CPR, GUARD CARD, TWIC CARD
Timeline
Security
Inter-com security
09.2022 - Current
Office Assistant
Goodwill Resources Center
10.2019 - 09.2022
Packer
Amazon
01.2018 - 04.2019
Cashier
Circle K Corp.
04.2015 - 01.2017
Cashier
McDonald's
08.2012 - 02.2013
High School Diploma -
Whittier High School