NATALIE VASQUEZ
SAN ANTONIO
Summary
Accomplished Bilingual Professional with comprehensive background in medical scheduling, physician billing, Administrative Support/Legal Assistant in SSA hearing medical review, insurance verification/financial counseling and admitting/registration in person or via call center. Independent problem solver with ability to identify and resolve customer concerns to everyone’s satisfaction. Proven interpersonal skills with ability to establish rapport with customers and personnel. Highly organized with proven ability to set priorities and manage multiple projects.
Overview
25
25
years of professional experience
Work History
Client Service Specialist /Legal Assistant (Remote)
Heard and Smith LLP
04.2021 - Current
- Interview and review all medical record history with clients scheduled to present for SSA Hearing to ensure Attorneys have most up to date medical records for court appearance, address clients concerns regarding court hearing with assistance of On Call Attorney, update and maintain most current medical history of clients, working with Hearing Assistants interdepartmental to provide excellent customer service and independently solving problems and maintaining confidentiality of sensitive client personal information
Patient Access Coordinator
Alamo Heights ER/Complete Care
04.2018 - Current
- Collect and confirm patient demographics/insurance information and ensure accuracy on all registrations
- Act as liaison between insurance companies and patients to ensure correct billing and monies due were collected- obtained payment and accurately documented all transactions- provide exceptional in person customer service and on all calls while supporting a calm and professional demeanor in challenging circumstances than can arise in an emergency room setting
Dynamic Scheduler
Loyola Medical Center
08.2013 - 11.2017
- Scheduled patients to ensure that comprehensive patient care was delivered- collected accurate demographic and insurance data to ensure maximum reimbursement and correct payment- utilization of ICD-10 & CPT coding to obtain insurance authorization- provide next day schedule to all Medical Staff at Services Daily Huddle
Patient Access Lead/Coordinator
Weiss Hospital
06.2000 - 08.2013
- Assisted and trained fresh staff in Admitting/Bed Board, Central Scheduling, Reception, Cashier, Financial Counseling, ER Registration and Outpatient Services
- Obtained, verified, and entered insurance information from governmental and commercial payers
- Collected and analyzed outpatient clinic registration date to increase efficiency and improve patient registration flow and to drop customer wait times
Education
Associates Degree -
University of Phoenix
08.2007
Diploma - undefined
Farragut Career Academy
Chicago, Illinois06.1987
Skills
- Solution / Detail Oriented
- Versatile
- Professional Phone Etiquette
- Result Driven
- Responsive
- Strong Communicative & Organizational Skills
Languages
Spanish
Limited Working
Timeline
Client Service Specialist /Legal Assistant (Remote)
Heard and Smith LLP
04.2021 - Current
Patient Access Coordinator
Alamo Heights ER/Complete Care
04.2018 - Current
Dynamic Scheduler
Loyola Medical Center
08.2013 - 11.2017
Patient Access Lead/Coordinator
Weiss Hospital
06.2000 - 08.2013
Diploma - undefined
Farragut Career Academy
Associates Degree -
University of Phoenix
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