Natalie Vazquez
Indianapolis,IN
Summary
Dynamic professional with a proven track record at JPMorgan Chase, showcasing expertise in cash management and exceptional customer service. Leveraged sales proficiency and fluent bilingualism to enhance client satisfaction and foster relationships. Demonstrated adaptability and a keen ability to resolve complex issues, significantly reducing cash discrepancies and boosting customer loyalty.
Overview
3
3
years of professional experience
Work History
Associate Banker/Bank Teller
JPMorgan Chase
06.2023 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Provided advice on different bank products.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
Customer Service Representative
Masters Group Auto Center
07.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents for accuracy and correct signing before notarizing.
- Prepared accurate financial reports for clients'' review, ensuring transparency and trustworthiness in all transactions.
- Conducted thorough research on unique tax situations to ensure complete compliance with regulations.
Salesperson
Cricket Wireless
08.2021 - 05.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Safeguarded company assets through diligent monitoring of cash register activity and immediate reporting of any discrepancies.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Westside High School
Houston, TX2021
Skills
- Sales proficiency
- Cash Management
- Customer Service
- Fluent Bilingualism
- Adaptable learner
Timeline
Associate Banker/Bank Teller
JPMorgan Chase
06.2023 - Current
Customer Service Representative
Masters Group Auto Center
07.2022 - 05.2023
Salesperson
Cricket Wireless
08.2021 - 05.2022
High School Diploma -
Westside High School
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