Natalie Veasey
Morrow,GA
Summary
Experienced with coordinating patient appointments and managing medical records. Uses effective communication to facilitate seamless interactions between patients and healthcare providers. Knowledge of healthcare protocols and administrative procedures to support medical teams efficiently.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Sales Agent
AT&T
05.2025 - 07.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Teacher's Assistant
Little Angle Academy
09.2024 - 03.2025
- Collaborated with lead teacher to develop engaging lesson plans and instructional materials.
- Organized classroom activities, ensuring a safe and conducive learning environment for all students.
- Communicated effectively with parents regarding student development and classroom activities.
Provider Services Specialist
Sutherland Global
11.2023 - 08.2024
- Processed insurance claims accurately to ensure timely reimbursement.
- Reviewed and corrected coding discrepancies to maintain billing integrity.
- Utilized electronic health record systems for efficient data entry and retrieval.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
Bank Specialist
TTEC
06.2023 - 11.2023
- Processed customer transactions efficiently using advanced banking systems.
- Assisted customers with account inquiries and provided tailored financial solutions.
- Assisted clients with opening accounts, providing comprehensive explanations of available financial products and services.
- Opened new accounts and made changes to existing accounts.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
Customer Service Representative
Focus
12.2021 - 07.2022
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Trained new hires on customer service protocols and best practices to ensure consistent service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and improving overall user experience.
Package Handler
Fedx
10.2020 - 03.2021
- Operated material handling equipment to transport packages efficiently within facility
- Sorted and organized packages by size, destination, and priority to streamline workflow
- Assisted in maintaining cleanliness and safety standards in work area for optimal operations
- Collaborated with team members to ensure timely delivery and processing of shipments
Production Clerk
Exela Technologies
12.2019 - 03.2020
- Operated production machinery efficiently to meet daily output targets.
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Collaborated with team members to streamline production workflows.
- Monitored quality control processes, ensuring adherence to standards.
- Documented production records, ensuring compliance with regulatory requirements.
Education
High School Diploma -
Fayette County High School
Fayetteville, GAAssociate Medical Billing - Medical Office And Billing Specialists
Ultimate Medical Academy
Clearwater, FL06-2026
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
- Networking
Timeline
Sales Agent
AT&T
05.2025 - 07.2025
Teacher's Assistant
Little Angle Academy
09.2024 - 03.2025
Provider Services Specialist
Sutherland Global
11.2023 - 08.2024
Bank Specialist
TTEC
06.2023 - 11.2023
Customer Service Representative
Focus
12.2021 - 07.2022
Package Handler
Fedx
10.2020 - 03.2021
Production Clerk
Exela Technologies
12.2019 - 03.2020
High School Diploma -
Fayette County High School
Associate Medical Billing - Medical Office And Billing Specialists
Ultimate Medical Academy