Natalie Vega
Midlothian,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Financial Service Representative
Langley Federal Credit Union
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Director of Children and Youth Ministry
Ramsey Memorial United Methodist Church
08.2022 - Current
- Created and maintained safe and nurturing environment for children.
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Supervised children from age 12 months to 18 years old.
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
- Offered individual attention for children dealing with learning, emotional or home problems.
- Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
- Adapted classroom plans to support needs of children with special learning requirements.
- Coordinated and execute religious outreach programs for the children within the church as well as the community.
Home Preservation Specialist
Truist
12.2020 - 03.2023
- Contributed to the overall success of the organization by continuously improving processes and sharing best practices with team members.
- Built rapport with community partners such as non-profit organizations and government agencies to secure additional resources for struggling homeowners.
- Ensured compliance with all regulatory requirements by carefully documenting actions taken during each step of the home preservation process.
- Served as an advocate for homeowners during foreclosure prevention negotiations, securing beneficial outcomes for borrowers facing financial hardship.
- Improved client satisfaction by providing timely and accurate information on home preservation programs and options.
- Assisted clients in developing budgets and financial management skills, empowering them to maintain their homes longterm.
- Assisted homeowners in understanding their financial situation, enabling them to make informed decisions about preserving their homes.
- Streamlined the application process for clients, resulting in smoother transactions and quicker resolutions.
- Evaluated client eligibility for various assistance programs by conducting thorough assessments of financial documents and housing situations.
- Enhanced homeowner''s understanding of mortgage terms and conditions through clear communication and targeted education materials.
- Managed a large caseload while maintaining strict deadlines, successfully assisting clients in navigating complex home preservation processes.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering strong relationships and trust.
- Collaborated with team members to develop efficient strategies for handling a high volume of cases, ensuring all clients received prompt attention.
- Developed customized action plans tailored to each client''s unique needs and circumstances, guiding them towards successful home preservation solutions.
- Maintained up-to-date knowledge of federal regulations, industry guidelines, and best practices related to home preservation efforts.
- Liaised between clients and mortgage servicers, facilitating open lines of communication to expedite resolution processes.
- Conducted thorough research on available resources and programs, providing comprehensive guidance to homeowners in need of assistance.
- Provided support during loan modification negotiations by preparing homeowners with necessary documentation and guidance on communication strategies.
Paralegal
Tiffany K. Booker
07.2020 - 07.2021
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Prepared legal briefs, motions, and pleadings.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Enhanced case strategy development with comprehensive legal memoranda summarizing research findings for attorney review and consideration.
- Increased collaboration among team members by coordinating meetings, conference calls, and video conferences with internal staff and external parties involved in cases.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
- Interviewed clients to obtain information relevant to cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Researched statutes, decisions, legal articles, and codes.
- Conducted background investigations on defendant.
- Developed polished motions and briefs to support litigation processes and court proceedings.
Immigration Paralegal
David F. Vedder
03.2020 - 05.2020
- Met with clients to gather information, prepare documentation, and determine necessary actions.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
- Conducted client intake interviews to determine client service need and eligibility
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Built effective relationships with business partners to facilitate immigration program activities.
- Corresponded with current and prospective clients to obtain information and enable effective case development.
- Developed expertise in family-based petitions, employment visas, and naturalization applications to better serve clientele.
- Enhanced client satisfaction by managing complex immigration cases and ensuring timely completion.
- Conducted thorough research on immigration policies and laws to support legal strategies for clients.
- Prepared affidavits, waivers, translations, and asylum requests for ongoing cases.
- Fostered strong relationships with clients through empathetic understanding of their unique situations and goals.
- Conducted internal audits of active cases periodically to ensure compliance with established immigration procedures and regulations.
- Streamlined workflow for increased efficiency, organizing and updating case files regularly.
- Maintained a comprehensive knowledge of USCIS forms and requirements, ensuring complete application packages for clients.
- Collaborated with team members to ensure accurate document translations for clients from diverse backgrounds.
- Provided United States Citizenship and Immigration Services (USCIS) with information about case changes or problems.
- Navigated complex legal issues related to asylum claims, deportation defense, and adjustment of status processes for successful outcomes.
- Assisted in the preparation of various immigration applications, increasing accuracy and reducing processing times.
- Researched law literature, databases, and public information to investigate case issues.
- Managed a high volume of cases simultaneously while maintaining attention to detail and meeting deadlines.
- Built a reputation for professionalism and efficiency, leading to an increased number of positive client reviews and referrals.
- Provided exceptional administrative support to attorneys, drafting correspondence and maintaining organized filing systems.
Behavior Analysis Technician
Counseling Advocacy
05.2019 - 01.2020
- Providing direct client care in one-on-one and group settings
- Following the behavior reduction and behavioral skill acquisition protocols
- Collecting and recording data based on client behavior
- Communicating with clients, parents, and caregivers regarding client progress
- Assisting behavior analysts and assistant behavior analysts with behavior reduction assessments and skills acquisition
- Assisting behavior analysts and assistant behavior analysts in the preparation of client materials
Immigration Paralegal
Shaygan Legal
04.2016 - 05.2019
- Met with clients to gather information, prepare documentation, and determine necessary actions.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
- Conducted client intake interviews to determine client service need and eligibility.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Built effective relationships with business partners to facilitate immigration program activities.
- Corresponded with current and prospective clients to obtain information and enable effective case development.
- Led and offered consultation and guidance to business units to support PERM process.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
- Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Maintained a comprehensive knowledge of USCIS forms and requirements, ensuring complete application packages for clients.
- Collaborated with team members to ensure accurate document translations for clients from diverse backgrounds.
- Streamlined workflow for increased efficiency, organizing and updating case files regularly.
- Provided United States Citizenship and Immigration Services (USCIS) with information about case changes or problems.
- Navigated complex legal issues related to asylum claims, deportation defense, and adjustment of status processes for successful outcomes.
- Assisted in the preparation of various immigration applications, increasing accuracy and reducing processing times.
- Researched law literature, databases, and public information to investigate case issues.
- Managed a high volume of cases simultaneously while maintaining attention to detail and meeting deadlines.
- Developed expertise in family-based petitions, employment visas, and naturalization applications to better serve clientele.
- Enhanced client satisfaction by managing complex immigration cases and ensuring timely completion.
- Conducted thorough research on immigration policies and laws to support legal strategies for clients.
- Prepared affidavits, waivers, translations, and asylum requests for ongoing cases.
- Conducted internal audits of active cases periodically to ensure compliance with established immigration procedures and regulations.
- Fostered strong relationships with clients through empathetic understanding of their unique situations and goals.
- Improved communication between law firm and clients, providing prompt updates on case progress.
- Built a reputation for professionalism and efficiency, leading to an increased number of positive client reviews and referrals.
- Provided exceptional administrative support to attorneys, drafting correspondence and maintaining organized filing systems.
- Liaised between clients and government agencies such as USCIS or Department of State throughout case proceedings to promote seamless communication channels.
- Coordinated appointments with clients for attorney consultations, improving scheduling efficiency within the office environment.
Deputy Court Clerk
Henrico Circuit Court
08.2016 - 04.2017
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Contributed to a positive work environment by fostering teamwork among colleagues and assisting new employees during their onboarding process.
- Enhanced communication between court departments by serving as a liaison and promptly addressing inquiries or concerns.
- Documented exhibits admitted during hearings.
- Handled financial transactions, including processing payments for fines and fees, ensuring accuracy and proper recordkeeping.
- Collaborated with attorneys, law enforcement agencies, and other parties to gather relevant information for court proceedings.
- Reduced clerical errors by thoroughly reviewing all documents submitted to the court for accuracy and compliance with rules and regulations.
- Ensured the confidentiality of sensitive information by safeguarding all court records in accordance with established protocols.
- Expedited the filing process for legal documents by implementing an organized system for data entry and document retrieval.
- Maintained high standards of professionalism while interacting with diverse populations, including litigants, attorneys, jurors, witnesses, law enforcement officers, and other court personnel.
- Assisted judges with courtroom procedures, enabling smooth hearings and trials.
- Provided assistance to attorneys and court personnel in courtroom
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Prepared court orders and judgments for signature.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
Deputy Court Clerk
Richmond City Circuit Court
08.2013 - 08.2016
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Contributed to a positive work environment by fostering teamwork among colleagues and assisting new employees during their onboarding process.
- Enhanced communication between court departments by serving as a liaison and promptly addressing inquiries or concerns.
- Managed efficient scheduling of court proceedings to avoid conflicts and ensure timely resolution of cases.
- Improved court efficiency by maintaining accurate and up-to-date records of case files, legal documents, and correspondence.
- Handled financial transactions, including processing payments for fines and fees, ensuring accuracy and proper recordkeeping.
- Promoted public trust in the judicial system by providing exceptional customer service to individuals seeking assistance from the court clerk''s office.
- Continuously improved knowledge of laws, policies, procedures related to the role as Deputy Court Clerk through ongoing professional development opportunities.
- Collaborated with attorneys, law enforcement agencies, and other parties to gather relevant information for court proceedings.
- Facilitated timely communication between parties by distributing legal notices, subpoenas, and other pertinent documentation as required.
- Assisted judges with courtroom procedures, enabling smooth hearings and trials.
- Supported courtroom accessibility initiatives by arranging translation services or accommodations for disabled individuals when needed.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Researched case law and legal documents to support judicial decisions.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.9
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.-
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- Ensured the confidentiality of sensitive information by safeguarding all court records in accordance with established protocols.
Sales Manager
Firestone Auto Care
03.2009 - 12.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Communicated product quality and market comparisons by creating sales presentations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Education
Bachelor of Science - Accounting And Business Management
Liberty University
Lynchburg05.2025
Associate of Arts - General Studies
John Tyler Community College
Midlothian12.2018
High School Diploma -
Manchester High School
Midlothian, VA06.2006
Skills
- Friendly, Positive Attitude
- Billingual
- Teamwork and Collaboration
- Customer Service
- Dependable and Responsible
- Critical Thinking
- Computer Skills
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Financial Service Representative
Langley Federal Credit Union
09.2023 - Current
Director of Children and Youth Ministry
Ramsey Memorial United Methodist Church
08.2022 - Current
Home Preservation Specialist
Truist
12.2020 - 03.2023
Paralegal
Tiffany K. Booker
07.2020 - 07.2021
Immigration Paralegal
David F. Vedder
03.2020 - 05.2020
Behavior Analysis Technician
Counseling Advocacy
05.2019 - 01.2020
Deputy Court Clerk
Henrico Circuit Court
08.2016 - 04.2017
Immigration Paralegal
Shaygan Legal
04.2016 - 05.2019
Deputy Court Clerk
Richmond City Circuit Court
08.2013 - 08.2016
Sales Manager
Firestone Auto Care
03.2009 - 12.2012
Bachelor of Science - Accounting And Business Management
Liberty University
Associate of Arts - General Studies
John Tyler Community College
High School Diploma -
Manchester High School
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