Natalie Velasquez
Summary
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Retail professional with history of delivering excellent customer service and maintaining store standards. Proven ability to assist in inventory management and enhance shopping experience. Known for effective teamwork and adaptability to meet dynamic retail needs.
Experienced with patient intake and care coordination, ensuring smooth and efficient processes. Utilizes strong communication skills to resolve patient inquiries and billing issues effectively. Knowledge of healthcare systems and patient management software, fostering supportive patient environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Associate
Burlington
04.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and system updates.
- Implemented visual merchandising strategies to improve product visibility and sales.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Dental Assistant
Abra Dental
06.2024 - Current
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization of instruments and maintained compliance with safety protocols.
- Supported dentists with chairside assistance, ensuring efficient workflow during treatments.
- Educated patients on post-operative care and oral hygiene practices for improved health outcomes.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Patient Representative
BriteSmile Dental
02.2024 - 03.2024
- Familiarized with Dentrix.
- Facilitated patient scheduling and appointment management using dental practice management software.
- Provided exceptional customer service, resolving patient inquiries and concerns promptly.
- Educated patients on treatment options, insurance coverage, and payment plans to enhance understanding.
- Maintained accurate patient records and ensured compliance with HIPAA regulations.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
Patient Representative
Zufall Health
06.2023 - 02.2024
- Maintained a safe working environment.
- Handling patients, registering and updating the system with proper information.
- Dealing with insurance companies.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Improved patient retention rates by maintaining strong relationships through regular followups.
- Sanitizing materials, chairs, workspace.
- Hands on working with Medical, Dental, and Behavioral Health.
Pharmacy Tech
Walgreens
09.2022 - 05.2023
- Greeted patients with a welcoming tone.
- Counted prescriptions to be put into vials.
- Cashed out patients.
- Speak to insurance companies and doctors regarding patients' prescriptions.
- Sanitize the work area consistently.
- Assisted pharmacists in preparing prescriptions, verifying patient information for accuracy.
- Managed medication inventory, ensuring accurate stock levels and timely replenishment.
- Educated patients on medication usage and potential side effects, enhancing understanding and compliance.
Host
Olive Garden
06.2022 - 07.2022
- Greeted guests with a nice, warm smile.
- Sat guests down at the appropriate table with proper silverware.
- Greeted and seated guests promptly to ensure optimal dining experience.
- Managed reservation system, optimizing table allocation for efficiency.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
Caregiver
Childcare Provider
06.2019 - 07.2022
- Affectionately care for children ages 3 months - 11 years old.
- Provide children with assistance during remote learning through the Pandemic.
- Assist children with homework, arts and craft, feeding, naptime, and ensure a safe environment.
Cashier
Whole Foods
06.2021 - 08.2021
- Ability to quickly build rapport with customers and calmly deal with any problems as an Essential Worker during the COVID-19 Pandemic.
- Maintained a safe working environment following the CDC Guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
Store Associate
Wawa
05.2021 - 06.2021
- Maintained a safe working environment.
- Gathered customers orders neatly and rapidly.
- Kept the store clean and freshly stored away products.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, ensuring accurate transactions and maintaining a balanced drawer.
Cashier
Shoprite
06.2020 - 01.2021
- Ability to quickly build rapport with customers and calmly deal with any problems as shown during my retail experience at Shoprite as an Essential Worker during the COVID-19 Pandemic.
- Maintained a safe working environment following the CDC Guidelines.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Collaborated with team members to optimize flow during peak hours, improving overall efficiency.
- Assisted in inventory management by restocking shelves and monitoring product availability for customers.
Education
No Degree -
Union County College
Cranford, NJ12.2022
No Degree -
Saint Peter's University
Jersey City, NJ05.2022
High School Diploma -
Rahway High School
Rahway, NJ06.2021
Skills
- Bilingual
- Customer Service
- Detail Oriented/Results Driven
- Quick Learner/Adaptability
- Tech Savvy/Zoom Conferencing, Google Meet & Suite, remote Learning)
- Team Player/Reliable/punctual
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Verbal and written communication
- Shelf recovery
Certification
- Licensed X-Ray Technician - May 2025
LANGUAGES
English
Spanish
Sign Language (Beginner)
AWARDS
Cashier of the Month - December 2020
Timeline
Retail Associate
Burlington
04.2025 - Current
Dental Assistant
Abra Dental
06.2024 - Current
Patient Representative
BriteSmile Dental
02.2024 - 03.2024
Patient Representative
Zufall Health
06.2023 - 02.2024
Pharmacy Tech
Walgreens
09.2022 - 05.2023
Host
Olive Garden
06.2022 - 07.2022
Cashier
Whole Foods
06.2021 - 08.2021
Store Associate
Wawa
05.2021 - 06.2021
Cashier
Shoprite
06.2020 - 01.2021
Caregiver
Childcare Provider
06.2019 - 07.2022
No Degree -
Union County College
No Degree -
Saint Peter's University
High School Diploma -
Rahway High School
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