Natalie Vera
West Covina,CA
Summary
Organized and motivated Authorization Intake Coordinator with strong time management and organizational skills. Experienced in supporting intake workflows, coordinating authorizations, and maintaining accurate documentation. Committed to expanding professional skills while contributing to efficient operations and overall company growth.
Overview
8
8
years of professional experience
Work History
Authorization Coordinator
Golden Years Home Health, Inc
San Dimas, CA
01.2021 - Current
- Manage case file intake, reviewed patient information, and coordinated patient services in collaboration with RN Case Manger
- Process payroll
- Serve as a liaison by auditing active client accounts, delivering performance feedback to management, and facilitating communication among agency staff, clients, families, and physicians
- Maintain ongoing communication with clinicians and ensure timely follow-up on patient care matters
- Manage high-volume, multi-line phone systems while performing accurate extensive data entry
- Assist with HR files and physical therapy case management
- Verify insurance eligibility, benefits and patient liability, secure physician referrals, authorizations, and pre-certifications for new and existing patients
- Document and communicate patient requests, special needs, and critical care information to clinicians to support coordinated, high-quality patient care
- Train new staff on authorization protocols and organizational software systems
- Assess patient needs through review of prior authorizations and provide data-driven recommendations based on findings
Marketing Communications Manager and Receptionist
Get Thin Treatments (Medical Spa)
Claremont, CA
01.2021 - 12.2021
- Developed social media marketing strategies within budget limit to help brand company and increase sales.
- Managed social media forums to maximize reach and understanding of company's services.
- Documented client records and information.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Managed daily operation for front and back office
Receptionist
Verita Salon
Monrovia, CA
06.2018 - 02.2020
- Scheduled appointments and maintained appointment calendar
- Directed guests and answered general questions
- Monitored logbooks
- Balanced daily cash deposits and processed bank transactions
- Sorted incoming mail and directed to correct personnel each day.
Education
Cosmetology -
Paul Mitchell The School
Pasadena, CAHigh School Diploma -
Covina High School
Covina, CASkills
- Data Entry & Accuracy
- Medical Terminology
- Electronic Health Records (EHR/EMR)
- Insurance Verification, authorizations and referrals
- Patient Intake & Registration
- Benefits Eligibility Verification
- Document Management
- HIPAA & Health Code Compliance
- Accounts Receivable/Payable
- Invoice & Payroll Processing
- Customer Service & Patient Communication
- ICD-10 & CPT Code Knowledge
Timeline
Authorization Coordinator
Golden Years Home Health, Inc
01.2021 - Current
Marketing Communications Manager and Receptionist
Get Thin Treatments (Medical Spa)
01.2021 - 12.2021
Receptionist
Verita Salon
06.2018 - 02.2020
Cosmetology -
Paul Mitchell The School
High School Diploma -
Covina High School