Natalie Vicars
Sultan,Washington
Summary
Resourceful professional offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Werner Paddles
05.2023 - Current
- Manage team and provide customer service and sales support to dealers, consumers, and sales representatives through answering phones an emails, inputting orders, and accurate completion of assigned tasks
- Coordinate as lead between shipping, customer service, production and planning departments to maintain an optimum level of efficiency
- Develop and maintain weekly reports and documentation/communicating to outside sales reps and internally to customer service
- Work with Sales & Marketing to support the sales strategies of the company including managing websites, social media, and email marketing of KIALOA and Werner Paddles
Digital Marketing & Sales Specialist
Andover Brands
06.2021 - 05.2023
- Executed digital e-commerce marketing strategy through paid ads, content creation, and supporting sales goals for 5,000+ products across 3 brands.
- Produced high-quality marketing materials, spreadsheets and presentations interdepartmental and customer-facing needs.
- Applied administrative and analytical skills in overseeing day-to-day operational activities of website and CRM system.
Marketing Associate
Kalungi, Inc.
06.2020 - 03.2021
- Developed technical and non-technical marketing presentations, PR campaigns, articles and newsletters.
- Provided analytical support and monitored data quality by interpreting and summarizing data and trends.
- Managed and reviewed 12+ client accounts and projects to resolve any quality, communication and delivery issues.
Events Marketing Coordinator
Western Washington University
09.2019 - 06.2020
- Supported film and programs direct by developing status reports on activities related to planning, scheduling, cancellation, inquiries and proposal development for various events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Organized, coordinated and marketed 20+ in-person and digital events while focusing on delivering superior customer service and increasing attendance rate by 10%.
Education
Business Administration - Marketing Focus
Western Washington University
Bellingham, WA06.2020
Skills
- Strategic Planning
- Data Analytics
- Project Management
- Strong Presentation and Reporting Skills
- Photography & Graphic Design
- Computer Proficiency (MS Suite, Adobe, Klaviyo, Google Suite)
- Customer Relationship Management
Timeline
Customer Service Supervisor
Werner Paddles
05.2023 - Current
Digital Marketing & Sales Specialist
Andover Brands
06.2021 - 05.2023
Marketing Associate
Kalungi, Inc.
06.2020 - 03.2021
Events Marketing Coordinator
Western Washington University
09.2019 - 06.2020
Business Administration - Marketing Focus
Western Washington University
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