Natalie Vidales
Medical Front Desk Receptionist
Lubbock,Texas
Summary
Personable and energetic Medical Office Receptionist committed to delivering excellence in all facets of customer service and administrative support. 8 years of established experience in data-entry, database scheduling, and insurance verification.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Lubbock Medical Clinic/ Tran Physician Group
06.2019 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
Patient Service Representative
Covenant Health Plus
06.2016 - 07.2018
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Software to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Bilingual Pre-K Teaching Assistant & Front Office Secretary
Lubbock-Cooper Central Elementary
08.2013 - 05.2016
- Assisted in the ongoing assessment of student progress by collecting data on individual performance and adjusting instructional approaches accordingly.
- Collaborated with school administration to plan, organize, and execute special events such as holiday celebrations or cultural awareness activities that enriched the overall school community experience.
- Provided timely feedback on student assignments, supporting ongoing progress monitoring and academic growth.
- Worked closely with lead teacher to adapt lesson plans for diverse learners, ensuring that all students were able to access and engage with curriculum content.
- Monitored student behavior during structured playtime activities ensuring safety while encouraging cooperative interactions among peers.
- Participated in professional development opportunities to stay current on best practices in early childhood education, applying new insights in the classroom setting.
- Supported lead teacher in creating a nurturing and inclusive classroom environment, fostering positive relationships among students.
- Developed strong rapport with students by establishing clear expectations, engaging their interests, and displaying genuine care for their wellbeing.
- Assisted in preparing students for kindergarten transition by introducing foundational skills in literacy, numeracy, and social-emotional development.
- Assisted students with special needs, providing individualized support and accommodations for optimal learning outcomes.
- Enhanced student learning experiences by incorporating hands-on activities and group projects in lesson plans.
- Collaborated with colleagues to develop age-appropriate curriculum aligned with state standards and school goals.
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Taught children with creative approaches, methods, and techniques.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
Secretary
San Ramon Catholic Church
02.2012 - 08.2013
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Created and updated records and files to maintain document compliance.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Office Manager
Dr. James E. Goggin
02.2011 - 01.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for the provider.
Education
Pre-Nursing/Spanish -
Texas Tech University
High School Diploma -
Lubbock-Cooper I.S.D
05.2001
Skills
- Bilingual- English/Spanish: Speak, read and write
- Guest/Patient Service
- Computer Navigating
- HIPPA Knowledge
- Gathering patient vitals
- Insurance Verification & Authorizations
- Insurance Referrals
- Collecting Copayments and outstanding balances
- Some Medical Coding
- Sending prescription medications
- Data Input
- Keyboarding
- Faxing
- Scanning
- Time Management
- Problem Resolution
Professional Accomplishments
- University Medical Center Volunteer
- Completion of more than 1,000 hours of Volunteer Internship
- HERO Award- For saving a choking newborn
- Covenant Home Health Care/ Hospice of Lubbock
- Employee of the Month (Twice)
- Most requested care giver
References
- April Alvarado, Office Manager, (806)777-2234, Tran Physician Group
- Amanda Hensley, Front Desk/ Office Referral, (806)787-5786, Tran Physician Group
- Sandra Saenz, Special Education Teacher, (806)239-8164, Hodges Elementary
- Mary Jane Bermea, ESL/Bilingual Teacher (Retired), (806)778-6028, Lubbock-Cooper ISD
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Lubbock Medical Clinic/ Tran Physician Group
06.2019 - 12.2023
Patient Service Representative
Covenant Health Plus
06.2016 - 07.2018
Bilingual Pre-K Teaching Assistant & Front Office Secretary
Lubbock-Cooper Central Elementary
08.2013 - 05.2016
Secretary
San Ramon Catholic Church
02.2012 - 08.2013
Office Manager
Dr. James E. Goggin
02.2011 - 01.2012
Pre-Nursing/Spanish -
Texas Tech University
High School Diploma -
Lubbock-Cooper I.S.D
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