Summary
Overview
Work History
Education
Skills
Certification
Awards
Internship
References
Timeline
Generic

Natalie Vidalez

Hillsboro,OR

Summary

Dynamic Office Manager at Cain Denture Centers with expertise in dental billing and effective communication. Proven track record in enhancing patient satisfaction and streamlining operations, resulting in increased revenue. Skilled in payroll administration and team training, fostering a collaborative environment that drives results and optimizes patient care.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Office Manager

Cain Denture Centers
Hillsboro , OR
03.2023 - Current
  • Coordinated patient scheduling and follow-up appointments
  • Implemented organized filing systems for efficient patient record management.
  • Facilitated effective communication between dental professionals and patients.
  • Managed front desk operations, greeting visitors and addressing inquiries promptly.
  • Oversaw inventory management, ensuring sufficient supplies for dental procedures.
  • Processed payroll, collected payments, and followed up on outstanding balances.
  • Reviewed contracts for accuracy prior to company approval.
  • Organized company event
  • Boost revenue for dental services
  • Employee scheduling

Financial Advisor/ Billing & Claims specialist

Hoffman Dental
01.2022 - 03.2023
  • Processed all claims and attachments, ensuring timely resolutions.
  • Followed up on outstanding claims and account balances to expedite payments.
  • Sent appeals to support claim approvals when necessary.
  • Established financial arrangements with patients.
  • Executed payroll processing to ensure compliance and employee satisfaction.
  • Audited accounts for credits, maintaining accuracy in financial records.
  • Generated monthly reports for doctors, delivering insights into production metrics.
  • Verified insurance coverage and posted insurance payments promptly
  • Collaborated with physicians and other healthcare professionals regarding patient care plans.

Lead Patient Care Coordinator

Beaverton Dental Center
08.2015 - 12.2021
  • Scheduled appointments to maintain full doctor calendar.
  • Conducted morning huddles for team alignment.
  • Facilitated monthly meetings with doctor to review patient accounts.
  • Verified insurance coverage and processed claims, ensuring accuracy.
  • Collected and posted insurance payments to patient accounts.
  • Presented and explained treatment plans to patients effectively.
  • Trained staff on office procedures and patient management.
  • Followed up on outstanding insurance claims and patient balances.
  • Conducted training sessions for incoming new staff members.

Patient Care Specialist

Gentech Dentist
12.2012 - 08.2015
  • Greeted and directed patients via phone and in person, ensuring efficient service delivery.
  • Verified dental insurance for accuracy and eligibility prior to appointments.
  • Collected payments and established financial arrangements to facilitate patient transactions.
  • Reconciled daily check, debit, and cash payments to maintain accurate financial records.
  • Assisted patients with scheduling appointments to optimize clinic operations.
  • Maintained reception and waiting area in organized and clean condition for patient comfort.
  • Presented treatment plans to patients, clearly outlining necessary procedures.
  • Followed up on outstanding insurance claims to ensure timely processing.
  • Managed patient records using electronic health record systems.
  • Managed incoming calls from pharmacies requesting authorization for prescription refills.

Server

Bald Peak Bar and Grill
06.2012 - 08.2013
  • Greeted guests and escorted to tables promptly.
  • Served food and beverages efficiently.
  • Resolved complaints swiftly to ensure guest satisfaction.
  • Presented menus and addressed inquiries about menu items.
  • Facilitated payments

Lead Toddler Teacher/Substitute Director

Care-a-lot Daycare
04.2010 - 11.2012
  • Maintained accurate records for individual children to track development.
  • Prepared healthy, nutritious meals and snacks for children throughout the day.
  • Cultivated warm, professional relationships with daycare families to foster trust.
  • Trained and supervised childcare staff to ensure adherence to best practices.
  • Developed and guided age-appropriate curriculum for engaging activities.
  • Transported school-age children safely to and from school and field trips.
  • Opened building daily to maintain readiness for daycare operations.

Teacher Assistant/Float

Valley Catholic Early Learning Center
09.2008 - 03.2009
  • Supervised children before and after school, ensuring safety and engagement during activities.
  • Instructed children in health and personal habits to promote well-being.
  • Assisted daily educational activities, enhancing learning experiences.
  • Nurtured and cared for children while parents worked, providing a supportive environment.
  • Maintained records on children's daily observations, activities, meals, and medications administered.
  • Prepared nutritious snacks to support children's health and energy levels.
  • Oversaw outdoor playtime, promoting active play and social interaction.
  • Performed proper hand washing techniques to control disease and infection.

Education

Dental Assisting Program - Dental

Anthem College
Beaverton, OR
05.2009

High School Diploma -

Hillsboro High School
Hillsboro, OR
06-2007

Skills

  • Dental billing
  • Inventory management
  • Payroll administration
  • Customer relationship management
  • Team training
  • Record treatment information
  • Document patient histories
  • Time management
  • Staff supervision
  • Meeting planning
  • Strategic planning
  • Attention to detail
  • Problem solving
  • Effective communication
  • Banking operations
  • Organizational skills
  • Staff management
  • Credit and collections
  • Data entry
  • Scheduling
  • Account reconciliation
  • Policy implementation
  • Mail handling
  • Staff hiring
  • Electronic health records
  • Claims processing
  • Insurance verification
  • Leadership
  • Revenue management
  • Patient education
  • Reporting and analytics
  • Conflict resolution

Certification

  • HIPPA/OSHA compliance
  • CPR
  • HIV/AIDS
  • Radiology certification
  • Dental Assisting certificate

Awards

Graduation, Hillsboro High School, 06/30/07

Internship

Raleigh Hills Dental, 04/01/09, 05/31/09, Greet patients, Sterilize instruments, Clean and disinfect operatory , assisted the doctor during procedures, Tray set up

References

References available upon request.

Timeline

Office Manager

Cain Denture Centers
03.2023 - Current

Financial Advisor/ Billing & Claims specialist

Hoffman Dental
01.2022 - 03.2023

Lead Patient Care Coordinator

Beaverton Dental Center
08.2015 - 12.2021

Patient Care Specialist

Gentech Dentist
12.2012 - 08.2015

Server

Bald Peak Bar and Grill
06.2012 - 08.2013

Lead Toddler Teacher/Substitute Director

Care-a-lot Daycare
04.2010 - 11.2012

Teacher Assistant/Float

Valley Catholic Early Learning Center
09.2008 - 03.2009

Dental Assisting Program - Dental

Anthem College

High School Diploma -

Hillsboro High School

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