Natalie Von Oertzen
North Bay Village,FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant F&B Operations Manger
Miami Airport Marriott
02.2023 - Current
- Oversaw Banquets, Pantry (Proudly Serves Starbucks), Restaurant and Bar, Concierge Lounge
- Interviewed candidates for open hourly positions in F&B and BQT department
- Created schedules and posted on ATLAS for all F&B outlet & BQT employees on a weekly basis
- Purchased all supplies and uniforms needed for Pantry
- Implemented an hourly employee information sheet for all F&B operations mangers to have available at all times which included contact information, uniform sizes, etc
- Updated clear sky based on all invoices, requisition, and perpetuals and performed inventory or spot check on a monthly basis
- Supervised daily operations while maintaining guest and employee satisfaction, ensuring compliance, reporting malfunctions, operational needs, and financial objectives are met
- Developed weekly goals with BQT team and personal to increase ESS scores and ensure guest satisfaction
- Performed daily stand up with department team to ensure employees have the equipment and information needed to achieve weekly/yearly goal
- Updated the BQT manager daily checklist, BQT inventory guide, BQT meeting spaces maintenance requests, Barista daily & weekly checklist, Amenities Request Form and RTR photos/descriptions, Bar and Pantry Par sheet, and Pantry Order guide
- Approached 5 guests on a daily basis to create a personal connection and assist in creating their stay exceptional
- Attended BEO Meeting, Staff Meeting, 10 day report meeting and confirmed BQT department had accurate information and all possible questions answered
- Recoded all pantry items on EMC and Updated, added and recoded items using EMC
- Updated revenue log on a daily basis using mimicros and manual excel report as well as later reviewed information with department costs
- Managed multiple social and corporate events on a daily basis while ensuring up to standard operations with servers and houseman's
- Prepared all tasks for all servers and houseman's on a daily basis while ensuring current events were assisted at all times
- Performed payroll on a weekly basis for both departments.
Event Manager
Miami Airport Marriott
08.2023 - 11.2023
- Prepared daily, weekly, and monthly tasks for events coordinators & room coordinators to perform
- Accepted and directed turnovers to myself and another event managers
- Reviewed all new turnover contracts to confirm all obligations were attached to quote and matched CI/TY information
- Used CI/TY, diagram program, and Avery sheets, on a daily basis to create and provide all information necessary for all departments
- Gathered all necessary and needed information to execute a successful event and offered assistance on ideas and different perspectives
- Created and ran staff meetings with cover sheets, BEO, and ten-day report meetings
- Attended scrub meeting and operations meetings
- Assisted in overseeing rooms involved with group room blocks and coordinated with other departments to ensure all client necessities were met and provided in person assistance with BQTs team to groups while they were in house.
Event Coordinator
Miami Airport Marriott
07.2022 - 02.2023
- Pulled daily, weekly, and monthly reports including BEO reports, Events Reports, Ten Day Reports, Yesterdays checks report, MRDW Reports, and ESS survey Reports
- Reviewed all new turnover quotes and created color coded files for each event manger
- Implemented new Bonvoy Member points excel sheet to track all points submitted through group posting tools
- Created all in house meetings BEOs as well as groups under 50 people
- Assisted all event mangers in revising BEOs, contacting meeting contacts for missing information, sending out and walking ALL revised BEOs to kitchen and BQT manager
- Contacted Sales mangers on a weekly basis to gather information regarding events not yet definite for weekly staff meeting
- Met with contacts for sites, Pre-cons, and rooms manifests
- Assisted in overseeing social and corporate events with BQT manager
- Created a guidebook with all information performed by coordinators which included step by step on how to pull all reports.
Director of Accounting
CONTINUUM ON SOUTH BEACH
07.2021 - 07.2022
- Single handedly ran Accounts payable and receivable for two multi-million dollar Associations
- Produced and maintained cash management, accounts receivable/payable utility reimbursements, accounts payable monthly ACH, and credit card reimbursement reports on a monthly basis
- Created a vendor analysis roaster for annual percentage increase including COI expiration date and contract term for the following years budget
- Operated Accounts payable which included receiving, coding according to budget, consulting department leaders with purchases, uploading and approving invoices in timely manner with strongroom software, ensuring appropriate payments were released, and requesting approvals from board members and property manager
- Operated Accounts receivable by properly submitting and depositing checks received
- Handled Delinquency reports by monitoring and contacting residents with any past due accounts within 30 days or over, sent certified First Notice, sent any 60-day late payments to collections
- Responded to 350+ emails and 30+ calls efficiently and timely on a daily basis
- Assisted residents with new resident, guest, bicycle, vehicle, and scooter registrations
- Assisted with planning & execution of major events and activities on property
- Created North Tower and Master Office schedules on a monthly basis and covered either office when necessary.
Residential Services Agent & Master Office Admin
CONTINUUM ON SOUTH BEACH
11.2020 - 07.2021
- Greeted and appropriately responded to guests/residents inquires and requests via phone, in-person, and text message services timely
- Assisted ensuring only verified guests/vendors enter property and unit
- Informed accurate department of any requests or complains received
- Maintained knowledge of Condominium as well as nearby community
- Properly assisted with minor and major emergencies such as missing packages, food deliveries, entrapments, intruders, false alarms, and biometric malfunctions
- Performed Property Walk throughs and assisted with new leases.
Barista
Marriott Stanton South Beach
08.2019 - 11.2020
- Performed cashier duties with 99.9% accuracy and 200+ daily transactions
- Prepared 250+ up to standard beverages daily
- Greeted and assisted guests accordingly while providing individualized recommendations b
- Attended monthly department meetings and formulated list of needed products as well as restocked store
- Maintained area clean and performed basic espresso machine maintenance
- Trained new baristas and single handedly performed opening and closing responsibilities as needed.
Education
High school diploma -
Miami Beach Senior High School
Miami, FL05.2020
Skills
- Trilingual, Fluent in Portuguese & Spanish
- Outstanding capacity to retain new concepts rapidly
- Ability to work under pressure
- Effectively manage time and prioritize tasks
Certification
- Food Protection Manager Certification
- T.I.P.S Certified
- Public Notary- State of Florida
- Basic Life Support (CPR and AED) Certified
Volunteer Experience
- Intern | Miami Beach City Hall | Hospitality & Tourism Department | May 2019-August 2019
- Intern | Chamber of Commerce | Finance Department | January 2019-May 2019
Timeline
Event Manager
Miami Airport Marriott
08.2023 - 11.2023
Assistant F&B Operations Manger
Miami Airport Marriott
02.2023 - Current
Event Coordinator
Miami Airport Marriott
07.2022 - 02.2023
Director of Accounting
CONTINUUM ON SOUTH BEACH
07.2021 - 07.2022
Residential Services Agent & Master Office Admin
CONTINUUM ON SOUTH BEACH
11.2020 - 07.2021
Barista
Marriott Stanton South Beach
08.2019 - 11.2020
High school diploma -
Miami Beach Senior High School
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