Natalie Karousatos

Licensed Insurance Agent specializing in Life Insurance Sales through developing Client Base. Strong connection skills, special events execution, public speaking and collaborations with established agents to develop skills.

Number One in New Org Agent Sales for December 2023.

• Built a $3 Million Retail Store from the ground up during COVID.
• Hiring, onboarding, learning and daily performance management of staff of 16 employees to company expectations.
• Increased First Day ebook program from $0 to $349,000 in three years.
• Consistently achieved sales goals and exceeded previous year's budgets to increase sales.
• Created campus partnerships with English, Math, Psychology, Veterans Center, Records Office, Campus Tours, and University President's Office to increase sales and create a campus community.
• Responsible for daily execution of sales strategy, operational textbook management and development of departmental managers to drive company goals and exceed standards.
• Responsible for execution of merchandising strategy, and company inititatives including digital books and Bartleby online learning tools to achieve company metrics.

• Managed daily Operations of a $9 million SEC College Bookstore including interviewing and onboarding new hires, performance management of cashiers, daily cash management and deposits, social media strategy, creation, and execution. Executing special events including football game offsite mobile shops, staffing special events, and coaching employees.

• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Implemented successful business strategies to increase revenue and target new markets.

• Led team of 7 Departmental Managers and 40 booksellers in executing and achieving company financial metrics in a $5MM unit by driving sales through active customer service, strategic planning and inventory control.
• Managed all aspects of HR Administration and Talent Acquisition including recruiting, interviewing, hiring, on-boarding, training, coaching, performance reviews, conflict resolution and mediation.
• Built Management Talent Bench for all Oklahoma City metro stores through active recruiting of outside candidates.
• Fostered a cohesive team through collaborative and innovative development and coaching initiatives.
• Consistently achieved Annual Sale Per Hour and Payroll Budget Goals.
• Spearheaded Merchandising Initiatives and mentored key managers in expanding non-traditional specialty departments of Digital and Educational Toys and Games.
• Developed Recognition Programs that propelled team commitment and superior customer service.

• Hiring, Coaching and Development of 40 booksellers.
• Achieved yearly sales goals through development and execution of enhanced customer service plan.
• First Place in Company Gift Card Contest.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Coached and developed store associates through formal and informal interactions.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.

• Directed all activities of a $3MM retail apparel store.
• Developed and executed monthly strategies to achieve sales goals and merchandising plans.
• Recruited and trained managers and store employees to drive business by cultivating strong customer relationships.

• Responsible for planning and implementing retail product merchandising strategy for each season through detailed study of current sales trends, awareness of product/media trends, and projecting future consumer buying trends based on sales analysis, and geographic marketplaces.
• Negotiate cost factors and mediate issues with all assigned domestic manufacturers.
• Establish relationships with new vendors and shepherd new products from sourcing to development to customer purchase.
• Partner with Retail Store Managers, District Managers, and RVPs to assess results and determine local market influences.​