Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Wallace

Cary,NC

Summary

Professional with a history of exceeding customer and patron expectations. Intentful in fostering fruitful outreach through acknowledgment, decisive communication and focused solutions. Detail-oriented, personable, and dedicated professional with extensive experience in various industries. An individual with strong transferable skills that enable the success of any strategic planning. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients/ communities. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, organized and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Community Partners Manager

Eno River Association
Durham, NC , NC
10.2023 - Current
  • Conducted research and identified potential partners for outreach initiatives.
  • Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
  • Organized and managed community events to promote awareness of organization's services.
  • Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
  • Coordinated volunteers for outreach efforts in the community.
  • Communicated regularly with staff members to ensure that all outreach materials were up-to-date and accurate.
  • Collaborated with other departments on projects related to marketing and public relations efforts.
  • Assisted in developing strategies for assessing effectiveness of outreach efforts.
  • Provided support to team members in completing tasks related to outreach activities.
  • Attended networking events as a representative of the organization.
  • Assisted in creating content for website updates and blog posts related to outreach initiatives.
  • Implemented community outreach and engagement plans to broaden diverse community engagement.

Scheduling Representative

Hendrick Automotive Group
Cary , NC
05.2023 - 10.2023
  • Managed incoming calls to schedule appointments and answer questions.
  • Developed systems for tracking patient appointment scheduling data.
  • Collaborated with other departments to coordinate schedules.
  • Resolved customer inquiries in a timely manner.
  • Generated reports on patient appointment scheduling metrics.
  • Utilized computer applications to manage daily tasks efficiently such as Teams, Outlook, Excel, etc.
  • Followed up with patients regarding upcoming appointments.
  • Adjusted schedules as needed due to cancellations or delays.
  • Set and confirmed customer appointments.
  • Completed timely changes and updates to schedules in central scheduling system.
  • Assisted on special projects of various departments assignments.

Music Educator

Walnut Creek Elementary School
07.2019 - 10.2023
  • Designed and Taught NC State Standard Curriculum to 500+ students
  • Managed Classrooms up to 30 students and maintained a positive environment
  • Instructed students in learning piano, violin, and percussive instruments
  • Organized academic trips and assemblies including concert halls and theaters
  • Created authorial teaching materials using technology such as Quaver Ed Music, Music Play, and Smart App.

Apprentice

NC Arts Council
03.2020 - 05.2021
  • Collaboration with NC educators of all subjects to address professional development that is beneficial for students and other K - 12 educators/administration
  • Conducted cross curriculum standard effective based lessons for students and educators

Client Service Representative

Delta Dental of IL
10.2014 - 01.2015
  • Accurately respond to verbal and written inquiries and complaints directly from subscribers, providers, brokers, or group administrators
  • Review and process claims according to established business rules that have failed computer program edits
  • Maintain and follow up on documents for all adjustment requests, check investigations, overpayment letters and e-forms
  • Complete and maintain daily log/forms/reports.

Residential Coordinator

Kendall College
06.2014 - 08.2014
  • Make weekly schedule for fellow staff members
  • Supervise students daily
  • Handles logistics of making sure students have the required materials for their stay

Education

Master of Arts -

North Carolina Central University
Durham, NC
05.2018

Bachelor of Arts in Music, Minor in Spanish -

North Carolina Central University (NCCU)
05.2014

Education

University of Phoenix
Tempe, AZ

Spanish Immersion -

Centro De Estudios Avanzados De Puerto Rico El Caribe
08.2013

Skills

  • Microsoft Office (Word, Excel and PowerPoint)
  • Exemplifies leadership traits
  • Able to work in fast paced environments
  • Good with taking directions
  • Professional
  • Experience with hands on duties
  • Works well with a team
  • Respectful
  • Adaptable and Flexible
  • Good at handling areas of conflict
  • Dependable
  • Goal focused
  • Outbound Calling
  • Customer Support
  • Sales Strategies
  • System Documentation
  • Call Documentation
  • Promotional Support
  • Regulatory Compliance
  • De-Escalation Techniques
  • Calm Under Pressure
  • Employee Coaching
  • Verbal and Written Communication
  • Call Center Operations
  • Problem Resolution
  • Product Sales
  • Product Knowledge
  • Schedule Mastery
  • MS Office
  • Relationship Building
  • Teamwork and Collaboration
  • Data Entry
  • Administrative and Office Support
  • Microsoft Office Expertise
  • Strong Analytical and Problem Solving Skills
  • Professional Phone Voice

Certification

  • Introduction to Data Analysis using Microsoft Excel: Foundation of data analysis with Microsoft Excel using sales data from a sample company. Educated on how to use sorting and filtering tools to reorganize your data and access specific information about your data. Learned about the use of functions like IF and VLOOKUP functions to create new data and relate data from different tables.
  • Create Charts and Dashboard Using Google Sheets: Create effective charts and a dynamic dashboard to visualize data sets. Able to work with vlookups, pivot tables and basic formulas and ability to create dynamic charts, sparklines, and a robust, dynamic dashboard to present the data.
  • Finding, Sorting, and Filtering Data in Microsoft Excel: Learned how to manipulate spreadsheet data to make it more useful for effective business decision - making. Ability to sort it into a logical sequence that can turn the data into information needed for effective decision making.

Timeline

Community Partners Manager

Eno River Association
10.2023 - Current

Scheduling Representative

Hendrick Automotive Group
05.2023 - 10.2023

Apprentice

NC Arts Council
03.2020 - 05.2021

Music Educator

Walnut Creek Elementary School
07.2019 - 10.2023

Client Service Representative

Delta Dental of IL
10.2014 - 01.2015

Residential Coordinator

Kendall College
06.2014 - 08.2014

Master of Arts -

North Carolina Central University

Bachelor of Arts in Music, Minor in Spanish -

North Carolina Central University (NCCU)

Education

University of Phoenix

Spanish Immersion -

Centro De Estudios Avanzados De Puerto Rico El Caribe
Natalie Wallace