Natalie Warnacutt
Duluth,MN
Summary
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Overview
11
11
years of professional experience
Work History
Economic Support Specialist
Douglas County
01.2023 - Current
- Serving as main contact for ~1000 assigned clients; managing inbound inquiries, case updates, and troubleshooting
- Delivering full lifecycle case management; processing applications, re-determining eligibility, and coordinating solutions
- Conducting customer interviews and regular follow-ups to assess needs, improve satisfaction, and prevent service lapses
- Educating customers on program features, requirements, and next steps to increase adoption and reduce confusion
- Identifying opportunities for additional value by referring customers to relevant programs and services
- Maintaining organized management of a large case portfolio and prioritizing workload
- Documenting all customer interactions and updating system records
Vet Admin + Assistant
Superior Animal Hospital
06.2022 - 01.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns, and building strong relationships
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Ensured accurate record-keeping with diligent data entry and database management
- Assisted veterinarians in performing examinations and procedures on animals
- Administered medications and vaccinations as directed by veterinary staff
Sales Representative + Behaviorist
Three Dimensional Dog
11.2020 - 03.2022
- Developed and managed a portfolio of 50 customers including bookkeeping
- Utilized Capsule to input notes and opportunities in my pipeline
- Worked to sales targets and cultivated opportunities that pulled through
- Collaborated with the head office and other reps to innovate positive change
- Planned based on new client acquisition, retention and business growth
- Provided exceptional service and training resulting in sales growth
- Called and emailed prospective and existing clients to set schedules
Lead Educator + Keeper
Birmingham Zoo
03.2015 - 04.2021
- Managed and trained a group of zookeepers
- Analyzed animal behavior on a daily basis in order to monitor for illness
- Managed care for multiple species including breeding and veterinary procedures
- Developed and taught lessons for Zoo School and Zoo Camps
- Completed behavioral and cleaning procedure paperwork
- Interpreted exhibits to guests of up to 50 people at a time
Education
Bachelor of Science - Biology
University of Wisconsin
Superior01.2014
Skills
- Guest Service and Sales
- Capsule (CRM)
- Business Ownership
- Team Building
- Problem Solving
- Strategic Thinking
- Data Analysis
- Time Management
- Working Creatively
- Microsoft Excel
- Microsoft Word
- Powerpoint
Timeline
Economic Support Specialist
Douglas County
01.2023 - Current
Vet Admin + Assistant
Superior Animal Hospital
06.2022 - 01.2023
Sales Representative + Behaviorist
Three Dimensional Dog
11.2020 - 03.2022
Lead Educator + Keeper
Birmingham Zoo
03.2015 - 04.2021
Bachelor of Science - Biology
University of Wisconsin