Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Weinstein

Framingham,MA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably as a Receptionist at Longfellow Wellesley Health Club. Excelled in managing multi-line phone systems and enhancing customer relations, demonstrating exceptional organizational skills and a commitment to improving business operations. Proven ability to foster positive relationships and streamline processes for efficiency and increased satisfaction. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

5
5
years of professional experience

Work History

Receptionist

Amy Keane
09.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.

Campus Aide

Sarah Yuen
11.2023 - 06.2024
  • Provided first aid assistance when needed, prioritizing student health and well-being at all times.
  • Maintained accurate records of student attendance, tardiness, behavior issues, developing reports for administrative review periodically.
  • Served as a reliable resource for students seeking guidance on academic or personal matters, directing them to appropriate support services when necessary.
  • Contributed to an inclusive campus culture by fostering respectful relationships among diverse groups of students, staff, and parents.
  • Facilitated smooth daily operations by organizing events, handling logistical tasks, and coordinating schedules.
  • Assisted in maintaining a positive learning environment by addressing behavioral issues promptly and effectively.
  • Established rapport with students by connecting on a personal level understanding their individual needs and backgrounds.

Daycare Assistant

Yana Weinstein
03.2020 - 02.2023
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Education

High School Diploma -

Framingham High School
Framingham, MA
06.2025

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling appointments
  • Greeting and Seating Clients
  • Data inputting
  • File Management
  • Schedule Management
  • Multi-line telephone operation
  • Document Management
  • Calendar Management
  • Documentation And Reporting
  • Performance Improvement
  • Strategic Planning
  • Business operations understanding
  • Staff Management
  • Project Coordination
  • Attention to Detail
  • Problem-Solving
  • Punctual and Reliable
  • Call Answering and Routing
  • Appointment Scheduling
  • Microsoft Office
  • Payment Processing
  • Team Collaboration
  • Courteous and Professional
  • Computer Proficiency
  • Relationship Building
  • Visitor and Customer Relations
  • Documentation
  • Call Management
  • Multi-Line Phone Systems
  • Records Management
  • Office Supply Management

Timeline

Receptionist

Amy Keane
09.2024 - Current

Campus Aide

Sarah Yuen
11.2023 - 06.2024

Daycare Assistant

Yana Weinstein
03.2020 - 02.2023

High School Diploma -

Framingham High School

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