Natalie Welch
Anamosa
Summary
Results-driven bartender with expertise in upselling and event planning, consistently increasing sales and customer satisfaction. Known for reliability and strong problem-solving skills, committed to creating memorable experiences in hospitality.
Overview
5
5
years of professional experience
Work History
Bartender
Boondocks Emporium
Anamosa
10.2025 - Current
- Maintained cleanliness and organization of the bar area to ensure optimal operations.
- Planned and coordinated special events to boost customer numbers and profits.
- Processed customer payments accurately and efficiently, enhancing transaction speed.
- Engaged with customers to foster a welcoming atmosphere and build rapport.
- Trained new bartenders on procedures and drink recipes to ensure consistent service.
- Collaborated with kitchen staff to synchronize food and drink orders effectively.
- Managed cash drawer at shift end, ensuring accuracy of funds received.
- Resolved customer complaints professionally, maintaining high satisfaction levels.
- Maintained knowledge of bar and menu options to provide informed recommendations.
Bartender/waitress
Jones County Local
Anamosa
06.2021 - 09.2024
- Assisted in training new bartenders on processes and standards.
- Handled $2,000+ in cash transactions per shift with zero discrepancies
- Increased nightly sales by 10% through effective upselling and promotion of drink specials.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within a fast-paced environment.
- Made friendly conversation with customers to provide an enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Managed high-volume orders during peak hours, serving an average of 50+ customers per night while maintaining a 98% satisfaction rate.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters, and sweeping during open hours and after closing.
- Checked back with customers throughout meal service to ensure satisfaction.
Retail Worker
Dream Dress
Cedar Rapids
09.2020 - 05.2021
- Provided fitting recommendations and dress selection assistance to enhance customer satisfaction.
- Maintained a friendly demeanor to foster a positive work environment and encourage customer loyalty.
- Engaged with customers, delivering professional support for sales and service inquiries.
- Facilitated advertising efforts and implemented upselling strategies to boost revenue.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, IA05-2021
Some College (No Degree) - Business
Southwest Minnesota State University
Marshall, Minnesota, MNSome College (No Degree) - Business
Coe College
Cedar Rapids, IASkills
- Great Customer service
- Work well with other people/love to help out
- Sales promotion
- Time management
- Highly reliable
- Fast learner/open-minded
- Excellent patience
- Exceptional problem-solving
References
References available upon request.
Timeline
Bartender
Boondocks Emporium
10.2025 - Current
Bartender/waitress
Jones County Local
06.2021 - 09.2024
Retail Worker
Dream Dress
09.2020 - 05.2021
High School Diploma -
Mount Vernon High School
Some College (No Degree) - Business
Southwest Minnesota State University
Some College (No Degree) - Business
Coe College