Natalie West
Shirley,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
DSP
EPIC LONG ISLAND
06.2025 - Current
- Trained new staff on best practices and operational procedures, enhancing team efficiency.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Identified needs and coordinated plans for travel and out-of-town functions.
Personal Banker III
Suffolk County Federal Credit Union
05.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Cross-sold bank products and services to meet customer needs and provide options.
Financial Specialist III
Bank United
12.2021 - 05.2023
- Maintained confidentiality of bank records and client information
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Entered member transaction data into online banking software
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Personal Banker
Fifth Third Bank
03.2020 - 11.2021
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Processed invoices and checks and maintained daily cash logs and deposits
- Established connections with new clients through proactive follow-up strategies
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Recommended innovative alternatives to generate revenue and reduce unnecessary costs
- Increased teller efficiency by developing and implementing improved service methods
- Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Customer Service Representative
BNB Bank
02.2019 - 03.2020
- Assessed customer needs and upsold products and services to maximize sales
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Teller
Suncoast Credit Union
01.2014 - 11.2018
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Entered member transaction data into online banking software
- Balanced daily cash deposits and vault inventory with zero error rate
- Verified amounts and integrity of every check or funds transfer
- Processed cash withdrawals
- Managed opening and closing times for main branch
- Maintained confidentiality of bank records and client information
- Processed treasury, tax and loan payments
- Opened new customer accounts, including checking, savings and lines of credit
- Adhered to financial services security and audit procedures.
Nurse Aide
SAFE HAVEN NURSING HOME
05.2008 - 01.2009
- Assisted residents with daily living activities, promoting independence and enhancing quality of life.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of resident rooms, ensuring a safe environment.
Education
High School Diploma -
Excelsior College
Kingston, JM07.2006
No Degree - CNA
ACCESS MEDICAL
Islandia, NY10-2025
Bachelor of Science - CRIMINAL JUSTICE
Southern New Hampshire University
Hooksett, NH11-2027
Skills
- Time management
- Fast learner
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Vital signs monitoring
- Clear communication
Timeline
DSP
EPIC LONG ISLAND
06.2025 - Current
Personal Banker III
Suffolk County Federal Credit Union
05.2023 - Current
Financial Specialist III
Bank United
12.2021 - 05.2023
Personal Banker
Fifth Third Bank
03.2020 - 11.2021
Customer Service Representative
BNB Bank
02.2019 - 03.2020
Teller
Suncoast Credit Union
01.2014 - 11.2018
Nurse Aide
SAFE HAVEN NURSING HOME
05.2008 - 01.2009
High School Diploma -
Excelsior College
No Degree - CNA
ACCESS MEDICAL
Bachelor of Science - CRIMINAL JUSTICE
Southern New Hampshire University