NATALIE WHIPPS
Corpus Christi
Summary
Customer-focused professional with over 10 years of experience in regulatory compliance, investigations, administrative leadership, and service delivery in high-pressure environments. Experienced in conducting on-site inspections, complaint and incident investigations, and ensuring compliance with state and federal regulations. Strong background in psychology, critical analysis, documentation, and stakeholder communication. Detail-oriented, deadline-driven, and highly adaptable, with a proven ability to manage confidential information, train staff, and improve operational outcomes while safeguarding health, safety, and quality of care.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Maria Socorro Corporation
Corpus Christi
02.2021 - Current
- Organized and managed complex calendars, appointments, meetings, and travel arrangements for a quadriplegic with a PhD in Psychology and President of a Church.
- Demonstrated flexibility by working weekends, holidays, extended hours, and on-call schedules to ensure uninterrupted support.
- Addressed high-priority operational issues with discretion while performing data entry and administrative tasks with speed and accuracy.
- Safeguarded confidential and sensitive information critical to business operations.
- Managed inventory control processes and ensured continuous availability of supplies.
- Coordinated transportation using wheelchair-accessible vehicles for medical appointments, office visits, church services, and essential errands.
QIDP Surveyor / Investigator
Texas Health & Human Services Commission (HHSC)
01.2025 - 08.2025
- Conduct on-site licensure inspections, annual comprehensive surveys, and unannounced investigations for Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID).
- Investigate complaints and critical incidents involving resident health, safety, abuse, neglect, and exploitation, ensuring compliance with state and federal regulations.
- Review active treatment programs, Individual Program Plans (IPPs), and interdisciplinary team documentation to assess quality of care and regulatory adherence.
- Interview facility staff, administrators, residents, and guardians to gather factual evidence and corroborate findings.
- Prepare detailed survey reports, Statements of Deficiencies (CMS-2567), and investigative documentation with a high degree of accuracy and legal defensibility.
- Provide technical assistance and corrective action guidance to facilities to promote compliance and improve resident outcomes.
- Maintain strict confidentiality and professionalism while managing sensitive and high-risk information.
E-Commerce Specialist
eBay.com
Laredo
12.2014 - 02.2021
- Streamlined production processes and enhanced online workflows to improve efficiency and customer satisfaction.
- Created and implemented data management systems to track trends, performance metrics, and operational needs.
- Analyzed data and translated findings into actionable insights and detailed reports.
- Developed accurate, engaging product descriptions for online listings across multiple digital platforms.
Loan Servicing Specialist
Wells Fargo
San Antonio
11.2012 - 11.2014
- Managed inbound and outbound calls for foreclosure and bankruptcy mortgage accounts.
- Educated customers on foreclosure alternatives including reinstatement, loan modifications, short sales, and deeds in lieu of foreclosure.
- Processed payments and provided support for bankruptcy-related loan servicing.
- Addressed customer concerns professionally while ensuring compliance with financial regulations and internal policies.
Education
Bachelor of Arts - Psychology
Texas A&M University – Corpus Christi
Corpus Christi, TX05.2024
Skills
- Bilingual (English & Spanish)
- Regulatory Compliance & Investigations
- Incident & Complaint Analysis
- Confidential Documentation & Reporting
- Critical Thinking & Risk Assessment
- Active Treatment Program Review
- Staff Training & Technical Assistance
- Microsoft Office (Word, Excel, PowerPoint)
- Data Entry & Reporting Accuracy
- Time Management & Prioritization
- Strong Written & Verbal Communication
- 48 WPM
Timeline
QIDP Surveyor / Investigator
Texas Health & Human Services Commission (HHSC)
01.2025 - 08.2025
Executive Assistant
Maria Socorro Corporation
02.2021 - Current
E-Commerce Specialist
eBay.com
12.2014 - 02.2021
Loan Servicing Specialist
Wells Fargo
11.2012 - 11.2014
Bachelor of Arts - Psychology
Texas A&M University – Corpus Christi