Natalie White
Houston,TX
Summary
Accomplished substance abuse professional, adept in streamlining admissions processes and enhancing client relations. Leveraged Salesforce to optimize operations, achieving significant efficiency improvements. Skilled in rapport building and sales strategies, consistently boosting patient satisfaction and admissions growth. Proven track record in sales and account management, driving business success through strategic relationship management and sales strategy implementation.
Overview
8
8
years of professional experience
Work History
Lead Admissions Coordinator
Discovery Behavioral Health
2023.03 - Current
- Streamlined communications between departments involved in the admissions process, improving efficiency and reducing errors.
- Cultivated relationships with hospitals and other treatment centers to further enhance census growth.
- Leveraged CRM tools to track prospective patients and analyze data, optimizing admissions efforts
- Improved operational efficiency, streamlining workflow processes and reducing redundancies.
- Evaluated performance metrics regularly, identifying areas for improvement within the admissions department''s operations.
- Stayed current on industry trends and best practices through ongoing professional development, ensuring delivery of high-quality care to clients.
- Provided exceptional customer service during phone and email interactions with prospective patients and other substance abuse facilities, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Boosted overall efficiency by training new Admissions Coordinators on treatment center policies, procedures, and best practices.
- Facilitated departmental meetings aimed at communicating new information and policies to admissions coordinators
Sales Associate
Gallery Furniture
2022.02 - 2023.02
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
- Utilized customer feedback to refine sales strategies, leading to improved customer engagement and higher sales.
Customer Service Representative
AT&T
2018.11 - 2019.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Regularly exceeded daily sales and product add-on quotas.
Sales Representative
Progressive Casulty Insurance
2016.03 - 2018.10
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted sales demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Bachelor of Arts - Advertising
University of North Texas
Denton, TX08.2015
Skills
- Client Relations
- Medical Admissions Processes
- Sales Experience
- Rapport Building
- Salesforce
- Account Management
- Business Relationship Management
- Sales Strategy
- Customer Relationship Management
- Insurance Verification
Timeline
Lead Admissions Coordinator
Discovery Behavioral Health
2023.03 - Current
Sales Associate
Gallery Furniture
2022.02 - 2023.02
Customer Service Representative
AT&T
2018.11 - 2019.12
Sales Representative
Progressive Casulty Insurance
2016.03 - 2018.10
Bachelor of Arts - Advertising
University of North Texas
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