Natalie Whiting
Mesa,AZ
Summary
I am a mother of 5 (adults), Grandmother of 3. I've been an employee since 15 years old. Started in retail and currently do the bookkeeping for my husband's logistic brokerage business. Our youngest just left to serve a church mission and I am looking to help financially. I thoroughly enjoy working with people. I've learned so much in my 30 years of experiences with customer based businesses, providing care and services, as well as being business minded. Communication is key.
Overview
28
28
years of professional experience
Work History
Bookkeeper
Self-employeed
03.2022 - Current
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Developed and implemented procedures to improve accounting efficiency.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Software.
Customer Service Representative
24-7 Intouch
07.2017 - 03.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented and developed customer service training processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Hair Stylist
SportClips Haircuts
09.2015 - 07.2017
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized sales area and work station to showcase products and boost sales.
Elderly Caregiver
Geriatric Elderly Care
07.2013 - 09.2015
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with daily living activities, running errands, and household chores.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
School Bus Driver
Mesa Public Schools
08.2003 - 05.2014
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Completed logbooks, incident reports and other daily paperwork.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Administered first aid to passengers in need.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Hair Salon Manager
Great Clips For Hair
09.1995 - 08.2003
- Cross-sold and up-sold new haircare products, increasing earnings Number% per month.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Educated service personnel on company policy and procedure.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Scheduled employees to maintain adequate coverage during business hours.
- Evaluated employee performance through close observation and performance rubrics.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Organized promotions to boost Product or Service sales, achieving Number% growth in revenues.
- Managed cash flow, business transactions, banking, and accounting processes.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Education
Communication, Financial, People Skills
Life Leadership
Mesa, AZCosmetology Education
Earl's Academy of Beauty
Mesa, AZ07.1995
General
Westwood High School
Mesa, AZ05.1995
Skills
- Analytical Reasoning
- Cash Management
- Complaint resolution
- Accounts Receivable
- Critical Thinking
- General Ledger Management
- Relationship Building
- Advanced computer skills
- Record preparation
- Data Entry and 10-Key
- Spreadsheet tracking
- Purchase Orders
- Vendor Management
- Expense Reports
- Microsoft Office
- Attention to Detail
- Customer Relations
- Time Management
- Communication Management Professional
- Proactive and Self-Motivated
- Bookkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Anyone who keeps the ability to see beauty in every age of life really never grows old.
Franz Kafka
Timeline
Bookkeeper
Self-employeed
03.2022 - Current
Customer Service Representative
24-7 Intouch
07.2017 - 03.2022
Hair Stylist
SportClips Haircuts
09.2015 - 07.2017
Elderly Caregiver
Geriatric Elderly Care
07.2013 - 09.2015
School Bus Driver
Mesa Public Schools
08.2003 - 05.2014
Hair Salon Manager
Great Clips For Hair
09.1995 - 08.2003
Communication, Financial, People Skills
Life Leadership
Cosmetology Education
Earl's Academy of Beauty
General
Westwood High School
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