Natalie Williams
Windber,PA
Summary
Dedicated pharmacy professional with over 20 years of experience in medication management and quality assurance. Skilled in multitasking, problem-solving, and training staff to improve performance. Committed to delivering exceptional patient care and optimizing pharmacy operations.
Overview
25
25
years of professional experience
Work History
Pharmacy Site Manager
Genoa Healthcare
Johnstown, PA
10.2018 - Current
- Oversaw daily operations,including data entry, filling, packaging, and mailing of prescriptions, ensuring compliance with regulatory standards and company policies.
- Worked with clinic staff and various teams to serve their patient demographic, help increase medication compliance, and reduce hospitalizations.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Maintained records and logs for pharmacy practice
- Managed a pharmacy team of two technicians for 8 years and two pharmacy medication coordinators off and on for 2 years. Duties included performance reviews, attendance, and payroll.
- Vaccine administration
Staff Pharmacist
Rite Aid Pharmacy
Nanty Glo, PA
04.2003 - 10.2018
- Multitask numerous daily job functions in a high volume pharmacy that filled 2500-3000 prescriptions per week, including data entry verification, drug utilization review, counting medications, checking completed prescriptions for accuracy, and providing customer service and counseling.
- Provided patient counseling on medications, enhancing understanding and adherence.
- Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
- Managed medication inventory, optimizing stock levels and reducing waste.
- Supervised pharmacy operations to ensure compliance with state and federal regulations.
- Trained and mentored pharmacy interns and pharmacy technicians for improved performance.
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications.
- Supported clinical services such as immunization administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Maintained pharmacy records
Float Pharmacist
BiLo Pharmacy
Johnstown, PA
10.2002 - 04.2003
- Reviewed and verified prescriptions for accuracy and appropriateness before dispensing.
- Oversaw medication dispensing and ensured compliance with state regulations.
- Implemented process improvements that enhanced workflow efficiency in prescription handling.
- Provided customer service and medication counseling to patients regarding prescriptions and OTC medications.
Staff Pharmacist
Rite Aid Pharmacy
Johnstown, PA
05.2001 - 10.2002
- Provided patient counseling on medications, enhancing understanding and adherence.
- Trained and mentored pharmacy interns and pharmacy technicians for improved performance.
- Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Maintained pharmacy records
Education
Master of Science - Pharmacy
University of Pittsburgh
Pittsburgh, PA04-2000
Skills
- Quality assurance
- Site inspection and management
- Multitasking and organization
- Time management
- Inventory management
- Problem-solving
- Flexibility and adaptability
- Teamwork
Timeline
Pharmacy Site Manager
Genoa Healthcare
10.2018 - Current
Staff Pharmacist
Rite Aid Pharmacy
04.2003 - 10.2018
Float Pharmacist
BiLo Pharmacy
10.2002 - 04.2003
Staff Pharmacist
Rite Aid Pharmacy
05.2001 - 10.2002
Master of Science - Pharmacy
University of Pittsburgh