Natalie Williams
Bank of Oklahoma
Adair,OK
9
years of professional experience
IT professional equipped with strong problem-solving abilities, eagerness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Senior Data Center Technician
2 Years 1 Month- Performed installation and decommission of hardware such as servers, network infrastructure, and PDUs.
- Created hardware and cable inventories, both of which are manually updated with every installation or decommission.
- Collaborated with multiple IT teams in order to turn up new environments as well as troubleshooting existing devices.
- Relocated an existing data center to a 3rd party location, moving existing equipment as well as installing new equipment.
- Trained multiple junior techs on processes and procedures revolving around multiple platforms.
- Deployed MPO, single-mode and multi-mode fiber, as well as CAT6 copper cabling to support network fabric.
- Collaborated with remote network engineers to deploy, troubleshoot, and upgrade equipment.
- Traveled to Points of Presence statewide to assist with turn up of new environments and delivery of devices.
- Owned tasks and documented status using ticketing system, time reports and email.
Data Center Technician
2 Years- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Installed new servers, switches and other equipment in the data center following best practices.
- Assisted with planning and implementation of projects related to data centers such as cabling upgrades or system migrations.
- Implemented security measures to protect sensitive information stored within the data center environment.
- Provided guidance and training to junior staff members who are responsible for day-to-day operations at the Data Center Facility.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
Technical Support Assistant
2 Years 9 Months- Resolved customer inquiries through phone, email, chat and remote access support.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Configured networks for new office locations according to established guidelines.
- Provided technical assistance to customers and employees with computer hardware and software issues.
- Created user accounts, profiles, data backups and other system configurations as needed.
Education
GED
Skills
System Administration
Server and Networking Hardware Installation
Server and Network Upgrades
Software Updates
Training and Mentoring
Device Configuration
Windows Server
Data Security
Database Management
Cross-Team Collaboration
Hardware Transport
Accomplishments
Rewarded Data Center Infrastructure Employee of the Month in October of 2024.
Timeline
Senior Data Center Technician
Bank of Oklahoma
07.2024 - CurrentRead More
Data Center Technician
Akkodis
02.2021 - 02.2023Read More
Technical Support Assistant
Claremore Public Schools
08.2017 - 05.2020Read More
Union Public Schools
GED
Read More