Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager
Natalie Williamson

Natalie Williamson

Antelope,CA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Specialist

Gap Inc Direct
Rocklin, CA
09.2010 - Current
  • Addressed minimum of 30 customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

GED -

Sierra College
Rocklin, CA

Skills

  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Interpretation and Translation Services
  • Energy Conservation
  • Data Entry and Maintenance
  • Complaint Reviews
  • High-Volume Call Environments
  • Team-Building Exercises
  • Online Chat
  • Ability to Work Independently
  • Computer Proficiency
  • Special Projects

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer Service Specialist

Gap Inc Direct
09.2010 - Current

GED -

Sierra College

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