Summary
Overview
Work History
Education
Skills
References
Timeline
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Natalie Williamson

Natalie Williamson

Antelope,United States

Summary

Dedicated professionalism with a proven track record at SMUD Electricity Company, specializing in payment arrangements and facilitating customer enrollment in special programs. My role not only involves helping customers understand their bills but also providing tailored assistance to ensure success. Known for my commitment to customer satisfaction, I bring a wealth of experience for positive interactions and achieving results.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

SMUD
Sacramento
05.2023 - Current
  • Maintained up to date knowledge of products and services via Cos Newsflash emails/Uperform
  • Handled customer calls and responded to queries about services, outages, incentives, and billing
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Consistently surpassed adherence and availability expectations
  • Acquired a new skill set by assisting our digital team with DL3 email
  • Subject matter expert for the new phone system launch
  • Resolved complex problems by working with other departments to provide solutions that meet customer and business needs.

Customer Service Representative

Gap Inc.
Rocklin
09.2010 - 05.2023
  • Demonstrated strong organizational skills by managing multiple tasks and prioritizing workload
  • Collaborated with various departments, including billing, escalations, email, chat, and handled inbound calls to ensure seamless operations
  • Developed detailed spreadsheets and Standard Operating Procedures (SOPs), while also leading team meetings for effective communication and collaboration.
  • Developed and implemented a comprehensive onboarding program for new hires.

Education

Sierra College
Rocklin, CA

Skills

  • Excellent Communication Skills
  • Troubleshooting Skills
  • Mediation and Negotiation Skills
  • Time Management
  • Multitasking Skills
  • Adaptability and Flexibility
  • Cross-Functional Collaboration

References

  • Brooke L. Stanley, 916-595-0265, Brooke.Stanley@smud.org
  • Ashley Adkins 916-625-0555, Ashley_Adkins@gap.com

Timeline

Customer Service Representative

SMUD
05.2023 - Current

Customer Service Representative

Gap Inc.
09.2010 - 05.2023

Sierra College

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Natalie Williamson