NATALIE WILLIAMSON
Inkster
Summary
Energetic and efficient Administrative Professional with over 18 years of experience with a proven record of enhancing Business efficiencies and creating Business growth.
Dental billing professional with proven track record in managing patient accounts and claims processing. Known for meticulous approach to detail and ensuring compliance with healthcare regulations. Strong team collaborator with focus on achieving results and adapting to changing needs, leveraging skills in claim resolution and patient communication.
Overview
22
22
years of professional experience
Work History
Dental Billing Specialist
SALT Dental
10.2025 - Current
- Managed patient billing inquiries and resolved discrepancies efficiently.
- Processed insurance claims using dental billing software to ensure timely reimbursement.
- Maintained accurate patient records and financial documentation for auditing purposes.
- Collaborated with dental staff to streamline billing procedures and improve workflows.
- Developed training materials for staff on recent changes in insurance regulations and policies.
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge.
Dental Treatment Planning Manager
Wayne Family Dental
04.2025 - 10.2025
- Evaluated performance metrics to drive continuous improvement in service delivery standards.
- Oversaw implementation of new technologies to streamline operations and enhance patient care experiences.
- Coordinated closely with operations teams to ensure seamless integration between project planning stages and actual implementation activities.
- Improved project efficiency by streamlining planning processes and implementing effective communication strategies.
- Collaborated with cross-functional teams to ensure projects aligned with company goals and objectives.
Dental A/R Specialist, Ortho Treatment Manager
Garden City Family Dentistry
08.2024 - 04.2025
- Developed and implemented strategic initiatives to enhance operational efficiency.
- Led cross-functional teams to drive process improvements and optimize workflows.
- Analyzed data trends to inform decision-making and refine strategic objectives.
- Monitored project progress, ensuring alignment with organizational goals and timelines.
- Enhanced reporting systems, increasing accuracy and accessibility of key performance.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Restructured customer service process, ensuring quicker response times.
- Streamlined project delivery processes, reducing completion times significantly.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Office Manager
Always Gentle Dentistry
03.2004 - 01.2021
- Monitoring and managing the daily operations of the Medical office
- Experienced in the recruitment and onboarding of new staff members
- Editing and approval of Employee timecards for payroll processing, approval of Employee time off and coverage plans
- Assisted with the development of team by facilitating onsite meeting and scheduling staff training sessions
- Responsible for ordering supplies and equipment and performing Inventory to assess business needs
- Accurately Entering, procedure codes, diagnosis codes, and patient information into software system to ensure proper billing
- Evaluated Accuracy of Provider charges including level of care, dates of service
- Efficiently performed insurance pre-certification, pre-verification, and pre-authorization functions
Education
Dental Lab Tech Certificate -
Wayne County Community College District
01.2004
Associate of Applied Business - General Education
Wayne State University
Detroit, MI11-2006
Skills
- Dental Billing and Coding
- Patient Relations
- Scheduling
- Budget Management
- Inventory Management
- Recruitment/Retention of talent
- Office Administration
- Training/Development
- Problem-solving
- Multitasking Abilities
- Relationship building
- Teamwork and collaboration
Timeline
Dental Billing Specialist
SALT Dental
10.2025 - Current
Dental Treatment Planning Manager
Wayne Family Dental
04.2025 - 10.2025
Dental A/R Specialist, Ortho Treatment Manager
Garden City Family Dentistry
08.2024 - 04.2025
Office Manager
Always Gentle Dentistry
03.2004 - 01.2021
Dental Lab Tech Certificate -
Wayne County Community College District
Associate of Applied Business - General Education
Wayne State University