Natalie Wilson
Summary
Senior Manager with over nine years of restaurant management experience, demonstrated success in driving traffic and sales while effectively controlling labor costs. Proven track record of developing and implementing innovative marketing strategies that significantly increased customer engagement and revenue. Committed to pursuing a challenging role that fosters professional growth and promotes a collaborative, inclusive workplace.
Overview
10
10
years of professional experience
Work History
Senior Manager
PF Chang's
Irvine , CA
08.2022 - 01.2025
- Managed a team of 50-100 employees
- Verified completed tasks to maintain high-quality and timely execution.
- Motivated the team by leading contests and employee recognition events
- Certified Training Manager; Created all training schedules and oversaw training for all FOH employees
- Bar Manager; Ordered all liquor and conducted inventory resulting in a reduced variance of .25
- Conducted daily line checks and bar checks holding a high standard to food quality
- Led local Irvine Chamber Networking Events
- Managed and executed local marketing strategies, achieving a 10% rise in overall traffic.
- Consistently managed team in order to deliver sales goals of 110k -130k weekly
- Interviewed and onboarding of new team members
- Catering Manager- Used networking skills in order to build relationships and increase sales 15%
- Created labor and sales forecast
General Manager
Bruggers Bagels
Aliso Viejo, CA
10.2021 - 08.2022
- Elevated standards of cleanliness throughout the restaurant.
- Resolved various operational challenges including staffing and customer service.
- Staff training and development
- Customer relationships
- Weekly inventory
- All scheduling and forecasting
General Manager
Dunkin'
Foothill Ranch, CA
02.2021 - 09.2021
- Hire train and develop staff
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Manage labor and food costs to ensure they are within company guidelines
- Organize and maintain a clean store
- Daily timecard audits to ensure that there are no break violations
- Created innovative training in order to achieve company drive through times
General Manager
BLAZE PIZZA
Newport Beach, CA
11.2018 - 02.2021
- Coached and developed team members and shift leads.
- Developed shift leads by teaching operational processes
- Increased sales from last year by 10%
- Consistently ran 24% COG and 22% labor, Company guidelines 25% and 24%
- Improved Steritech results from prior years by focusing on cleanliness and company brand standards
- Birdeye score of 4.6 company standard 4.0
- Review period PnL data with management team in order to help the restaurant reach financial goals
- Enhanced operational performance by developing effective business strategies, systems and procedure
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Responsible for all new team member onboarding and accountability
BOH and Bar Manager
Outback Steakhouse
Foothill Ranch
10.2017 - 10.2018
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Coached and mentor employees by delivering training, guidance and performance monitoring
- Delegated tasks to team members to optimize productivity
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Conducted daily line checks to ensure food safety and portioning standards are met.
- Assisted BOH team members where needed during peak volume times
- Inventory of food and bar products and determined which items were a potential loss for the restaurant. Coached behaviors in order to regain inventory control.
Assistant Restaurant Manager
Chili's Bar And Grill
Aliso Viejo, CA
03.2015 - 10.2017
- Developed and shared best practices across the company
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Led St. Jude Pancake breakfast fundraiser earning $1500 in donations
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements. Using results pyramid and counseling with focus feedback techniques.
- Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees.
Education
Associates of Arts - Business
University of Phoenix
08-2011
Skills
- Customer-oriented
- Staff Training and Development
- Multiple Restaurant System Knowledge: Aloha, HotSchedules, iPosi, Menulink, Crunch time, OLO, Cartwheel
- Forecasting and scheduling
- Serve Safe Certified
- Pnl and food cost, labor cost
- Full Inventory and Review
- Steritech, Health Department, and Ecosure are ready
- Budget Oversight
- Talent Development
- Innovation Management
- CA Labor Laws
Timeline
Senior Manager
PF Chang's
08.2022 - 01.2025
General Manager
Bruggers Bagels
10.2021 - 08.2022
General Manager
Dunkin'
02.2021 - 09.2021
General Manager
BLAZE PIZZA
11.2018 - 02.2021
BOH and Bar Manager
Outback Steakhouse
10.2017 - 10.2018
Assistant Restaurant Manager
Chili's Bar And Grill
03.2015 - 10.2017
Associates of Arts - Business
University of Phoenix
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